Front Desk Associate

2 weeks ago


Lincoln, United States Fairfield Inn Lincoln Airport Full time

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Shifts will be from 7 am to 3 pm and 3 pm to 11 pm. Weekend availability is required.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Please provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Please liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services when appropriate
  • Maintain updated records of bookings and payments
Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Understanding of how travel planning websites operate, like Expedia and CLC
  • Customer service attitude
  • Excellent communication and organizational skills
Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:
  • Dental Insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8-hour shift
  • Evening shift
  • Morning
  • Holidays
Work setting:
  • In-person

Work Location: In person

Please visit our careers page to see more job opportunities.

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