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Customer Service Specialist
4 months ago
** Customer Service Specialist**
**Job Category****:** Mortgage Loan Operations
**Requisition Number****:** CUSTO004449
Showing 1 location
**Job Details**
**Description**
**Customer Service Specialist** **Opportunity Overview**
As a **Customer Service Specialist** at Banner Bank you will provide positive, professional, and compliant communication and perform processes related to mortgage loan customers. Respond to all aspects of loan related customer inquiries.
As a **Customer Service Specialist** with Banner Bank you will have the opportunity to:
* Answer general customer inquiries related to all loan activity and notices. This includes loan terms, tax, insurance, private mortgage insurance, escrow analysis, payment processing, billing, credit reporting, and year end.
* Thoroughly research and resolving issues related to loan accounts as indicated by customer requests and/or from system reports.
* Set-up and monitor Adjustable Rate Mortgages and other alternative mortgage products.
* Perform annual escrow analysis review.
* Modify or correct credit reporting as situations require and research supports. Apply payments or other refunds received. Review reports and notices for accuracy prior to annual mailings.
* Coordinate resolution to complex customer issues utilizing the expertise of other staff within the Loan Servicing or other departments using available systems and tools.
* Update imaged loan files as necessary to document changes. Review accuracy of, and post to the core system, journal entries created by others.
* Comply with policies, procedures, security requirements, investor requirements, and government regulations.
**QUALIFICATIONS**
**Education & Certifications**
* H.S. Diploma required
* Associate's Degree is preferred
**Experience**
* 3 or more years in of related experience. Mortgage banking or customer service experience preferred.
**Knowledge, Skills and Abilities**
* Possess broad knowledge of loan servicing functions as well as loan document terms and conditions.
* Ability to multi-task, prioritize, and meet deadlines.
* Ability to work independently and as part of a team. Ability to understand and apply changes to regulations and requirements to daily work.
* Ability to communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers.
* Proficient with Microsoft Office products including Outlook, Word, and Excel.
* Knowledge of investor, state, and federal requirements related to mortgage servicing including loan purchases and sales, customer complaints, credit bureau reporting, flood insurance, escrow, and escrow analysis.
**Travel**
* 0%
**Compensation & Benefits**
* Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection
* Paid vacation time, sick time and 10 company paid holidays
* 401k (with up to 4% match)
**About Banner Bank**
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our focus on offering outstanding value is why Money Magazine named Banner the Best Bank in the Pacific Region of the U.S. in 2019. Moreover, our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past four years.
With more than $12 billion in assets and over 200 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
**NOTICE TO RECRUITMENT AGENCIES:**
*Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Preferred**
Associates or better.
**Experience**
**Preferred**
3 or more years of related experience. Mortgage banking or customer service experience preferred.
**Licenses & Certifications**
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