Order Entry Clerk

2 months ago


Gastonia, United States IFab Corporation Full time

This position is responsible for the accurate and timely entry and processing of Customer Sales Orders and maintaining required order entry documents of the company.

Primary Responsibilities Include:

  • Process and place orders in the ERP/EPS system that arrive via:
    • EDI
    • Phone
    • E-mail
    • Customer Portals
  • Resolve all issues with pricing and ship dates:
    • Updates and Resolutions within 24 hours
  • Identify items with Stock Out warnings
  • Print pick sheets, packing lists and acknowledgements
  • Audit Orders to include:
    • Correct Customer Purchase Order Number
    • Payment Terms
    • Pricing Terms
    • Shipping Date
    • Shipping Method
    • Customer Pricing and allowance
    • Pick List and Order quantities match
    • Resolve and correct discrepancies
  • Work with Company Sales Reps and Account Managers
  • Partner with traffic, planning, logistics and other departments to:
    • Facilitate fast and accurate resolution to cross-organizational issues
    • Confirm Orders after shipment and assemble invoice packets
    • Enter miscellaneous shipments: Return to vendor orders, scrap shipments, supply chain transfers etc.
    • Assist as needed
  • Recommend, implement and support Continuous Improvement within the department and the company to improve quality, productivity, safety, efficiency, and cost reduction
  • Monitor the open order report and send the updated report daily
  • Other duties as assigned
ADDITIONAL REQUIREMENTS:
  • Must be efficient in Microsoft Office, Excel, email and navigating the internet. Experience with other management and warehouse management systems is a plus
  • Ability to meet deadlines in a fast paced environment
  • Ability to work and communicate across different departments
  • Strong communication and organizational skills
  • Must be a team player
  • Excellent customer service

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