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Patient Access Representative
2 months ago
Patient Access Representative - West Jefferson Medical Center page is loaded
Patient Access Representative - West Jefferson Medical Center
Apply
locations
New Orleans Physician Services
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
JR0016142
Your job is more than a job
Give your best self the opportunity to thrive. As a Patient Access Representative, you provide a vital administrative role and are often the first point of contact.
It’s
integral to every patient we serve at LCMC Health. Accuracy and confidentiality are key responsibilities as the information you gather is
utilized
for ongoing communications, electronic medical records, scheduling, billing and reimbursement and part of your patient's permanent medical records
.
You present a polished and professional attitude as you interact with patients, doctors, pharmacies, nurses, and other clinic or hospital personnel. With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they are in vulnerable or stressful healthcare situations. No problem, you say, because
you’re
focused on building your future in an environment committed to growth and a culture committed to personal well-being. Can we get a high five on that?
Your experiences, knowledge, skills, empathy, team mentality, and your “little something extra” all add up to you. And
we’re
excited to get to know you and find out what
you’ll
bring to this patient access role.
Your Everyday
Greet patients,
guests
and family members both on phone or in person, and schedule patients for services with
appropriate provider
,
location
and time.
Analyze current patient information to
determine
or create an account for all patients who
present
for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up.
Register patients by entering
accurate
demographic, financial class, insurance information and revise errors.
Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc.
Assist
patients with understanding their financial obligations, setting up payment arrangements, completing financial
assistance
applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes
appropriate referrals
to Parish Medicaid, Medicaid, or Emergency Medicaid.
Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and
accurate
Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information,
validate
against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial
assistance
loan application.
Scan ID, insurance cards, orders, authorization information, etc. to patient’s account once the information is
validated
for accuracy.
Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established
timeframe
.
Contact case management and/or provider to
assist
with
appropriate department
placement for clinical services.
Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals.
Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area.
Schedule and reschedule appointments for patients as needed,
identifying
open time
slots
and educating patient/guardian about available options for services.
The Must-Haves
Minimum:
High School Diploma/ GED or Equivalent Or 2 years of applicable experience in lieu of education
2 years of experience in customer service/ healthcare.
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
About West Jefferson Medical Center
West Jefferson Medical Center,
a cornerstone of LCMC Health’s incredible community of care, is regionally recognized and nationally accredited.For over 60 years, we’ve been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about
West Jefferson Medical Center
and our Leapfrog “Grade A” Hospital Safety distinction
Your extras
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and
responsibilities.
LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1.
To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2.
To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3.
To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4.
To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
About Us
About LCMC Health
One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond.
If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.
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