Technical Account Manager
1 month ago
The Studio
BREAKFAST is a world-renowned fine art studio known for conceiving and producing the most technologically advanced art sculptures ever created. Our pieces have been acquired by many high-profile private and corporate collectors in the world including Harvard University, Rockefeller Center, Tiffany & Co, and more.
The Position
BREAKFAST is seeking a Technical Account Manager to own client relationships and to manage small and midsize custom projects. You will be responsible for managing the delivery of our kinetic artwork and ensure a white-glove customer experience. A high degree of comfort working cross-functionally is essential. The ideal candidate is equally comfortable working with the production team to develop a deep understanding of how our pieces are created, the engineering team to understand how our pieces are designed and the finance team to build and track budgets.
Every step of the way, you will have the opportunity to make meaningful and visible improvements to our internal processes.
The Technical Account Manager will own client relationships for all of the Flip-Disc Editions that we place with private collectors (directly and through art fairs). You will own the client onboarding process - ensuring that the client understands and can execute everything necessary to optimize the artwork. This includes helping them prepare for and manage the installation process and calibrating the piece for their specific location. You will provide on-going support to our clients to ensure optimal functionality of the art.
The Technical Account Manager will also manage small and midsize custom projects. Starting when the piece is first conceived, you will work closely with the production manager and engineering team to develop a detailed project plan and budget. You will be responsible for working with our production team and the client to ensure the seamless end-to-end execution of the plan, including on-site installation.
For pieces that are already installed, you will manage their ongoing support. This includes conducting remote and on-site service calls, working with the engineering team when necessary.
This role will report to the Managing Director/co-founder.
Responsibilities
Own the client success function, developing systems, processes and best practices to ensure we are running efficiently and effectively.
Manage many projects and clients simultaneously. At any given time, we expect to oversee 5 - 10 smaller projects alongside a larger commission.
Develop and manage detailed project timelines for custom commissioned Flip-Disc pieces.
Create, manage and track project budgets.
Proactively seek out and propose efficiencies to get the most out of our studio.
Be able to explain our work in great detail, down to how each piece works, their unique requirements, and what makes them special.
Bring technical and creative problem solving ideas daily to help the studio overcome all project hurdles.
Experience and Skills
5+ years of Technical Account Management with both hardware and software product experience..
Mastery of one or more productivity tools (for example, Airtable, Google sheets, Asana, Salesforce, etc).
Demonstrated ability to develop new and improve existing processes.
Excellent verbal and written communication skills.
Comfort and confidence working independently and with a very small team.
A creative and entrepreneurial mindset — always looking for ways to improve themselves and the studio.
Comfortable with travel, including international. This role is a ~15% travel role.
Startup/small company experience is a plus.
Benefits and Compensation
Work at a studio unlike any other in the world and have the opportunity to make a real impact.
Fun, creative, and challenging work environment. Everyone learns something new every day.
Competitive salary.
Health, dental, and vision insurance.
Summer Fridays.
We encourage employees to take as much vacation they feel is appropriate, necessary, and/or desired. There is no theoretical cap, as long as goals are being met.
Various monthly and annual activities to encourage a healthy culture.
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