Senior Associate Technical Account Manager
1 month ago
Client Technical Account Manager at IAS
The Client Technical Account Manager at IAS serves as the primary contact for all technical inquiries from both internal and external sources. Working closely with major companies in the ad tech industry, you will collaborate with the Customer Success and Sales team at IAS to manage, nurture, and expand our current business and technical client relationships.
As the key technical point of contact, you will take ownership of and be responsible for addressing any internal or external queries and issues that arise from our integrated clients (including platform end-users), or escalate when necessary. Your daily tasks will involve quick troubleshooting of technical issues, identifying the root cause, and providing solutions, escalating to tier 2 support or product teams as needed. We are seeking individuals who are analytical and dedicated to ensuring our customers' success.
Internally, you will play a vital role by providing detailed updates and insights on clients from a technical perspective to all departments, including Product, Engineering, Product Marketing, Legal, Pricing, and Technical Support. Additionally, you will deliver consultative technical services and proactive solutions to our premium clients.
Key Qualifications:
- 3+ years experience in a technical account/relationship management/client-facing role
- Preferred Bachelor's degree in a technical discipline
- Proficient in JS, SQL, HTML, and data analysis
- Programmatic experience
- Prior experience with web traffic analysis tools and ad serving tags
- Experience with APIs and SDKs
- Strong critical thinking skills
- Previous work with 3rd party advertising technology companies
- Knowledge of publishers and publisher ad servers
- Thorough understanding of the ad tech ecosystem
- Effective written, verbal, and listening communication skills
- Self-motivated with strong time management abilities
- Ability to simplify complex technical concepts in client meetings
Preferred Qualifications:
- Experience in Mobile and Video
- Proven success collaborating within cross-functional teams
- Knowledge of databases, ad servers, rich media ads, and trafficking
- Proficiency in Python, Unix, CSS
About Integral Ad Science
Integral Ad Science (IAS) is a leading global media measurement and optimization platform, providing actionable data to drive superior results for advertisers, publishers, and media platforms worldwide. IAS ensures ads are viewed by real people in safe environments, enhancing ROI for advertisers and yield for publishers. The company's mission is to set the standard for trust and transparency in digital media quality.
Equal Opportunity Employer:
IAS promotes diversity and inclusivity, welcoming all qualified applicants regardless of race, gender, sexual orientation, disability, or veteran status. We strongly encourage individuals from underrepresented groups to apply.
California Applicant Pre-Collection Notice:
IAS collects personal information in connection with job applications, using the data for employment-related operations. For further details or queries, please contact us.
To learn more about us, please visit our website.
Important Note to Recruiters:
IAS does not accept unsolicited resumes or candidate profiles. To explore partnership opportunities, kindly introduce your company via email.
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