Customer Service Supv

2 months ago

Eden Prairie, United States Genuine Parts Company Full time
Customer Service Supervisor

SUMMARY:

Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.

JOB DUTIES
  • Monitors and evaluates performance metrics.
  • Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.
  • Identifies training needs and conducts training on operating procedures and other work guidelines.
  • Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.
  • Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.
  • Provide assistance and guidance to Customer Service Representatives and Account Representatives.
  • Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.
  • Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.
  • Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.
  • Provides buy/sell guidance on non-stock inquiries.
  • Performs the duties of a Customer Service Representative at times for customer responsiveness.
  • Performs other duties as assigned.
EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience.

KNOWLEDGE, SKILLS, ABILITIES
  • Leadership, communication, relationship and people management skills required
  • Analytical and mathematic skills required
  • Financial acumen required
  • Reliability, organization and attention to detail required
  • Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving

PHYSICAL DEMANDS: Occasionally required to lift and or move up to 25lbs

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: 5-10 Direct Reports

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

  • Customer Service Representative

    4 days ago

    Eden Prairie, United States Skylimit Systems Full time $50,000 - $60,000

    Job DescriptionJob DescriptionJoin a dynamic and innovative FinTech start up where we combine a casual, yet professional culture with cutting-edge technology and services . We pride ourselves on our high communication standards and fostering relationships with our merchants. If youre a motivated individual with a strong Customer Service background, we want...

  • Customer Service Representative

    1 month ago

    Eden Prairie, United States Danfoss LLC Full time

    Primary contact for the customer and provide timely information to them. - Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries. - Manage customer orders, ensuring they Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Eden Prairie, United States Tennant Coatings, Inc. Full time

    At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150...

  • Customer Service Supervisor

    3 weeks ago

    Eden Prairie, United States Bracco Medical Technologies Full time

    Customer Service Supervisor LinkedIn Twitter Email Message Share Why Join Bracco Medical Technologies?At Bracco Medical Technologies, every employee has an impact on our Mission to empower lifesaving decisions. We create medical devices that give healthcare providers the insights they need to...

  • Customer Service Supervisor

    3 weeks ago

    Eden Prairie, Minnesota, United States Bracco Medical Technologies Full time

    Customer Service SupervisorLinkedIn Twitter Email Message ShareWhy Join Bracco Medical Technologies?At Bracco Medical Technologies, every employee has an impact on our Mission to empower lifesavingdecisions. We create medical devices that give healthcare providers theinsights they need to confidently and safely diagnose patients. Our unique lineof products...

  • Customer Service Representative

    2 months ago

    Eden Prairie, United States Danfoss USA Full time

    Customer Service Representative Requisition ID: 39750 Job Location(s): Eden Prairie, MN, US ...

  • Customer Service Representative

    2 months ago

    Eden Prairie, Minnesota, United States Danfoss USA Full time

    Customer Service RepresentativeRequisition ID: 39750Job Location(s):Eden Prairie, MN, US Job DescriptionAre you a Customer Service Professional who enjoys helping others? Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great...

  • Customer Service Representative

    4 weeks ago

    Eden Prairie, Minnesota, United States Danfoss Full time

    Job DescriptionAre you a Customer Service Professional who enjoys helping others? Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills,...

  • Customer Service Representative

    7 days ago

    Eden Prairie, Minnesota, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewPosition SummaryThe Customer Experience Specialist plays a crucial role in enhancing customer satisfaction and fostering relationships through exceptional service. This full-time entry-level position is designed for individuals who are passionate about technology and eager to assist customers in...

  • Customer Service Representative

    1 month ago

    Eden Prairie, United States Berry Coffee Company Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAbout Berry Coffee CompanyFor over 45 years, Berry Coffee Company has proudly provided the Minnesota business community with premium coffee distribution and equipment maintenance services. We specialize in providing high-quality coffee, locally roasted private label products, break room supplies,...

  • Customer Service Representative

    2 months ago

    Eden Prairie, United States Danfoss Full time

    Job Description Are you a Customer Service Professional who enjoys helping others?  Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities,...

  • Customer Service Representative

    3 weeks ago

    Eden Prairie, United States Midlandgaragedoor Full time

    Customer Service Representative Starting Wage: $26/HR Looking for a Customer Service candidate. If you have a background incustomer service (preferred in building supplies, construction, home goods) we have the role for you! Midland Garage Door is looking to add to our top-notch customer service team at our Eden Prairie location. Our Customer Service...

  • Customer Service Representative

    2 days ago

    Eden Prairie, Minnesota, United States Bachman's Full time

    Bachman's Inc.Position: CashierDepartment: RetailLocation: Eden Prairie, MNJob Overview:As a Cashier at Bachman's, you will play a vital role in delivering exceptional service to our customers. Your responsibilities will include:Engaging with customers directly on the sales floor and at the registers, ensuring a welcoming shopping experience.Executing all...

  • Customer Service Ambassador

    24 hours ago

    Eden Prairie, Minnesota, United States Cambria Full time

    About Cambria:Cambria is a leading provider of high-quality products and services. Our commitment to excellence and customer satisfaction drives our success.Job Overview:Our Client Care team represents Cambria by providing superior service to our business partners and end consumers while also supporting a variety of internal departments.Key...

  • Customer Service Representative

    3 months ago

    Eden Prairie, United States Midland Garage Door Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeStarting Wage: $26/HRLooking for a Customer Service candidate. If you have a background in customer service (preferred in building supplies, construction, home goods) we have the role for you! Midland Garage Door is looking to add to our top-notch customer service team at our Eden Prairie...

  • Customer Service Representative

    1 month ago

    Eden Prairie, United States Midland Garage Door Full time

    Customer Service RepresentativeStarting Wage: $26/HR Looking for a Customer Service candidate. If you have a background in customer service (preferred in building supplies, construction, home goods) we have the role for you! Midland Garage Door is looking to add to our top-notch customer service team at our Eden Prairie location. Our Customer Service...

  • Customer Service Representative

    2 weeks ago

    Eden Prairie, United States Midland Garage Door Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeStarting Wage: $26/HRLooking for a Customer Service candidate. If you have a background in customer service (preferred in building supplies, construction, home goods) we have the role for you! Midland Garage Door is looking to add to our top-notch customer service team at our Eden Prairie...

  • Customer Service Representative

    1 month ago

    Eden Prairie, United States Heilind Full time

    Job DescriptionJOB SUMMARYThe major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....

  • Customer Service Representative

    2 months ago

    Eden Prairie, United States Heilind Full time

    Job DescriptionJOB SUMMARYThe major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....

  • Customer Service Representative

    1 month ago

    Eden Prairie, United States ShopHQ Full time

    ** Customer Service Representative** **Job Category****:** Customer Operations **Requisition Number****:** SHOPP001978 Showing 1 location **Job Details** **Description** **LOCATION: Eden Prairie, MN** **ABOUT IMEDIA BRANDS:** iMedia Brands, Inc. (Nasdaq: IMBI) is a leading interactive media company capitalizing on the convergence of entertainment, ecommerce,...