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Expediting - Logistics Coordinator

1 month ago

West Columbia, United States Imperative Logistics Group Full time

ASAP Expediting - Logistics Coordinator page is loaded ASAP Expediting - Logistics Coordinator Apply locations Columbia, SC time type Full time posted on Posted 7 Days Ago job requisition id JR100084 It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately. $20.00 Hourly Rate ESSENTIAL JOB FUNCTIONS Customer Service Place new bookings and route the shipment to meet service and maximize profit Problem solve with customers and vendors (airlines and pickup / delivery agents) Serve as an additional point of communication for all customer service and documentation-related matters Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents Monitor shipments from order entry through delivery to ensure on-time performance Correspond with customers extensively via phone, e-mail and website Assist our employee drivers, agents, and carriers in obtaining critical information Contribute to team effort by executing tasks delegated to you as needed Manage and distribute a high volume of incoming calls and emails Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary Support new and existing customer accounts to foster business development Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives Prepare quotes for customers and vendors Follow communication procedures, guidelines, and policies closely to achieve customer objectives Operations Understand and apply knowledge of unique freight handling characteristics and delivery requirements Provide a high level of accuracy in order documentation, be very detail-oriented Suggest improvements to business process and procedures when applicable Perform tasks such as gathering and analyzing data via excel spreadsheets Scrutinize vendor invoices our accounting team deems questionable QUALIFICATIONS AND EDUCATION REQUIREMENTS Full Time + Overtime available: 9-12 hour days Hard-working, team-oriented individual that thrives under pressure and against deadlines Holds self to the highest degree of personal integrity Able to multi-task and prioritize time and workload in a fast-paced environment Self-motivated; able to work both independently and within a team environment Demonstrated time management, organizational skills and consistent follow-through Excellent written and verbal communication skills Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications Geographical knowledge of the U.S. PHYSICAL REQUIREMENTS The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. If you like wild growth and working withhappy, enthusiastic over-achievers, you'll enjoy your career with us About Us Imperative Logistics Group is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding. #J-18808-Ljbffr