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Customer Service and Fulfillment Specialist

2 months ago

Green Bay, United States Winland Foods Full time

The role acts as a liaison for the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales, transportation, warehousing, credit, and IT. The Customer Service & Fulfillment Specialist is highly knowledgeable in multiple systems and electronic data interchange processes and utilizes their experience, business acumen, and leadership in communicating and resolving order management opportunities.

Employee Type:

Full time

Location:

WI Green Bay

Job Type:

Customer Service

Job Posting Title:

Customer Service and Fulfillment Specialist

Job Description:

Roles & Responsibilities:

Supports customers across multiple channels as needed within the department which could include international, bulk, retail, contract, industrial, or food away from home. Effectively uses integrated enterprise systems both internal and customer based to maximize profitability. Understands and executes the end-to-end sales process from order through shipment. Utilizes detailed understanding of end-to-end supply chain (transportation, warehouse, planning, etc.) to effectively meet customer expectations. Conducts root cause analysis on customer issues. Demonstrates ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators. Performs order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately. Utilizes SAP and Power BI reporting to view inventory and order history respectively for exception-based recommendations on order management. Identifies process improvement opportunities and assists with the development and execution of initiatives. Develops and maintains relationships with key internal/external partners. Develops understanding of customer strategies, business model, and requirements. Works in partnership with Commercial organizations.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

High School degree required; Associate degree preferred (Supply Chain, Business, or related field). A minimum of two years of experience in customer service is preferred. Strong written and verbal communication skills are required. Ability to use sound judgment when making service-oriented decisions that have financial implications required. Flexibility, adaptability, being highly analytical, and the ability to work in a high-change environment are required. Knowledge of Microsoft Office is required; knowledge of SAP system is preferred. Ability to manage multiple tasks while paying close attention to details is required. Self-starter with the ability to work independently. Can maintain a high degree of accuracy/interaction with multiple departments while coordinating shipments/customer requests. Ability to perform repetitive motions 90% of the time required: PC Keyboard Ability to work occasional overtime and/or travel is required.

EEO Statement:

Winland Foods believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit develop, and retain the most talented people from a diverse candidate pool. Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. #J-18808-Ljbffr