Cellcom Repair Customer Care Specialist

3 months ago

Green Bay, United States Nsighttel Full time

** Position Description**

**Cellcom Repair Customer Care Specialist** Location **Cellcom (Bellevue) - Green Bay, WI** Employment Type **Full time** ***Cellcom is currently looking for a Repair Customer Care Specialist to join our team in Bellevue, WI.***

***Cellcom*** is an innovative wireless company that provides nationwide service for its customer base throughout Wisconsin and Michigan, with more than 50 retail and agent locations. Cellcom is respected for its long-standing reputation of delivering extraordinary customer care, being a strong community partner, and for its renowned network, which is customized to its rural markets. As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services.

*The **Repair Customer Care Specialist** will provide Stellar Service to all customers via face-to-face, telephone and email in order to build long-term relationships while striving to meet high service levels and quality expectations. Do the right thing and create win/win outcomes while adhering to company policies and procedures as appropriate. Provide a welcoming environment to customers throughout the day, keeping in mind the last customer deserves the same level of service as the first customer of the day. Greet customers and provide periodic updates during their wait. Perform Level 1 troubleshooting of voice and data services and answer questions about the operation of handsets and accessories. Also, answer questions regarding AppleCare+ coverage, handset protection, return policy, etc. Provide assistance to customers when appropriate to back-up content on their device.*

**Responsibilities & Duties:**

1. Greets walk-in customers. Greets customers in a timely and friendly manner. Attempt to identify the real problem by asking questions, while demonstrating patience and understanding in all interactions.

2. Services and troubleshoots walk-in customers. Opens appropriate trouble ticket, performs basic equipment testing, minor repairs and problem solving such as testing batteries, downloading software and application files to ensure the phone is working properly for data, etc. If problem is still not resolved, forward to the appropriate technician for analysis.

3. Performs post-repair activities. Updates trouble ticket with work completed and appropriate customer interaction; maintains accurate records, returns equipment to customers and gets loaners back; reactivates the customers phone, etc.

4. Verify internal watermarks are not triggered on iPhones.

5. Perform diagnostic testing on iPhones when the issue is battery or app related.

6. Provide assistance to customers when they need to back-up their data. Provide instructions to customer for content back-up. Explain how to perform restores on iPhones.

7. Loaner phones. Sets up loaner phones for customers as needed or requested by Repair Technicians, including activation and programming. Makes sure that all loaner stock is in good working condition, e.g. operational, clean, personal information removed, sanitized and batteries charged.

8. Performs additional administrative duties. Answers calls, processes point of sale transactions, performs daily deposit, completes device certifies, etc.

9. Continuous education. Continues learning about new equipment, accessories, procedures, and our industry.

10. Performs additional related duties as requested or required.

**Requirements:**

* Four-year high school education required.

* Associate degree preferred.

* In addition, must have three years customer service experience, preferably in a face-to-face environment dealing with potentially upset customers.

* Wireless phone use experience is required.

* Computer knowledge required.

Recruiter contact: allison.hall@nsight.com

*Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.*

*If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.*

Share

  • Recruitment Manager

    2 weeks ago

    Green Bay, United States Cellcom Full time

    As the Recruiting Manager at Cellcom, you will play a pivotal role in shaping our workforce. Reporting directly to the CHRO, you will oversee the full lifecycle retention and recruitment process at Cellcom. You will lead and inspire a team of 3 professionals, responsible for acquiring and retaining top talent and ensuring Cellcom stands out as an employer of...

  • Retail Sales Associate at Cellcom

    6 days ago

    Green Bay, Wisconsin, United States Nsighttel Full time

    Position OverviewRetail Sales ConsultantEmployment Type: Full timeCellcom is seeking a dedicated Retail Sales Consultant to join our team. This role is pivotal in delivering exceptional customer experiences and driving sales in our retail environment.Key Responsibilities:Engage with customers to understand their needs and provide tailored...

  • Cellcom Retail Sales Consultant

    2 months ago

    Green Bay, United States Nsighttel Full time

    ** Position Description** **Cellcom Retail Sales Consultant (Green Bay, WI)** Location **Cellcom (West Mason) - Green Bay, WI** Employment Type **Full time** ***Cellcom is currently looking for a Retail Sales Consultant for our West Mason St. location in Green Bay, WI.*** * Dedicated two-week training program along with continued professional development *...

  • Cellcom Retail Sales Consultant

    2 months ago

    Green Bay, United States Nsight Full time

    Job Summary: As a Retail Sales Consultant, you'll assist in daily retail operations, providing outstanding customer service, representing the Cellcom brand with integrity, and offering personalized product recommendations. We're seeking individuals with a high school education, 1-2 years of retail experience, and familiarity with cellular phones, with...

  • Lead Consultant in Retail Sales at Cellcom

    6 days ago

    Green Bay, Wisconsin, United States Nsight Full time

    Position Overview:The role focuses on engaging and retaining clientele by promoting Cellcom's offerings, ensuring an exceptional customer journey, and achieving or exceeding sales objectives. Key responsibilities encompass aiding the Store Manager in staff training, overseeing store functions, and addressing customer inquiries and issues. The ideal candidate...

  • Customer Experience Specialist Roamer

    2 weeks ago

    Green Bay, United States Nsight Full time

    Joining Cellcom: Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan. The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner. As a subsidiary of Nsight, Cellcom is part...

  • Cellcom Part-Time Retail Sales Consultant

    3 weeks ago

    Green Bay, United States Nsight Full time

    Job Summary: As a Retail Sales Consultant, you'll assist in daily retail operations, providing outstanding customer service, representing the Cellcom brand with integrity, and offering personalized product recommendations. We're seeking individuals with a high school education, 1-2 years of retail experience, and familiarity with cellular phones, with...

  • Cellcom Lead Retail Sales Consultant

    4 weeks ago

    Green Bay, United States Nsight Full time

    Job Summary: The job involves acquiring and retaining customers by selling Cellcom’s products and services, ensuring a high-quality customer experience, and meeting or surpassing sales targets. Responsibilities include assisting the Store Manager in training staff, maintaining store operations, and handling customer feedback and concerns. The ideal...

  • Cellcom Retail Sales Consultant

    2 months ago

    Green Bay, United States Nsight Telservices Full time

    Job Summary:As a Retail Sales Consultant, you'll assist in daily retail operations, providing outstanding customer service, representing the Cellcom brand with integrity, and offering personalized product recommendations. We're seeking individuals with a high school education, 1-2 years of retail experience, and familiarity with cellular phones, with...

  • Retail Sales Lead for Cellcom

    5 days ago

    Green Bay, Wisconsin, United States Nsight Full time

    Position Overview:This role focuses on attracting and retaining clientele by promoting Cellcom's offerings, ensuring an exceptional customer journey, and achieving or exceeding sales objectives. Key responsibilities include supporting the Store Manager in training personnel, overseeing store operations, and addressing customer inquiries and issues. The ideal...

  • Business Customer Care Specialist

    2 months ago

    Green Bay, United States Nsighttel Full time

    ** Position Description** **Business Customer Care Specialist** Location **Nsight Telservices (470) Green Bay, WI** Employment Type **Full time** **Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team!** Our family of companies provides complete telecommunications services, including wireless and fiber-based...

  • Cellcom Lead Retail Sales Consultant

    3 weeks ago

    Green Bay, United States Nsight Full time

    Job Summary: The job involves acquiring and retaining customers by selling Cellcom’s products and services, ensuring a high-quality customer experience, and meeting or surpassing sales targets. Responsibilities include assisting the Store Manager in training staff, maintaining store operations, and handling customer feedback and concerns. The ideal...

  • Recruiting Manager

    2 weeks ago

    Green Bay, United States Nsight Full time

    What you'll be doing at Cellcom:As the Recruiting Manager at Cellcom, you will play a pivotal role in shaping our workforce. Reporting directly to the CHRO, you will oversee the full lifecycle retention and recruitment process at Cellcom. You will lead and inspire a team of 3 professionals, responsible for acquiring and retaining top talent and ensuring...

  • Recruiting Manager

    2 weeks ago

    Green Bay, United States Nsight Full time

    What you'll be doing at Cellcom:As the Recruiting Manager at Cellcom, you will play a pivotal role in shaping our workforce. Reporting directly to the CHRO, you will oversee the full lifecycle retention and recruitment process at Cellcom. You will lead and inspire a team of 3 professionals, responsible for acquiring and retaining top talent and ensuring...

  • Recruiting Manager

    2 weeks ago

    Green Bay, United States Nsight Full time

    What you'll be doing at Cellcom:As the Recruiting Manager at Cellcom, you will play a pivotal role in shaping our workforce. Reporting directly to the CHRO, you will oversee the full lifecycle retention and recruitment process at Cellcom. You will lead and inspire a team of 3 professionals, responsible for acquiring and retaining top talent and ensuring...

  • Retail Sales Consultant

    4 weeks ago

    Green Bay, United States Nsight Full time

    Job Summary: As a Retail Sales Consultant, you'll assist in daily retail operations, providing outstanding customer service, representing the Cellcom brand with integrity, and offering personalized product recommendations. We're seeking individuals with a high school education, 1-2 years of retail experience, and familiarity with cellular phones, with...

  • Family Medicine/Sports Medicine Opportunity in Wisconsin

    2 weeks ago

    Green Bay, United States Prevea Clinic Full time

    Prevea Health is expanding its Family Medicine/Sports Medicine department to meet the needs of increasing demand. This is an excellent opportunity to join a well-established department offering high quality care with specialists who are readily available to support your patient needs. The Sports Medicine department has been a leader in the community for...

  • Recruiting Manager

    2 weeks ago

    Green Bay, WI, United States Nsight Full time

    What you'll be doing at Cellcom:As the Recruiting Manager at Cellcom, you will play a pivotal role in shaping our workforce. Reporting directly to the CHRO, you will oversee the full lifecycle retention and recruitment process at Cellcom. You will lead and inspire a team of 3 professionals, responsible for acquiring and retaining top talent and ensuring...

  • Recruiting Manager

    2 weeks ago

    Green Bay, WI, United States Nsight Full time

    What you'll be doing at Cellcom:As the Recruiting Manager at Cellcom, you will play a pivotal role in shaping our workforce. Reporting directly to the CHRO, you will oversee the full lifecycle retention and recruitment process at Cellcom. You will lead and inspire a team of 3 professionals, responsible for acquiring and retaining top talent and ensuring...

  • Mobile Forklift Repair Specialist

    6 days ago

    Green Bay, Wisconsin, United States Fairchild Equipment Full time

    Mobile Forklift Repair SpecialistJob Category: TechnicianPosition OverviewThis role involves the maintenance and repair of electric, propane, CNG, and diesel lift trucks, along with various customer equipment. Candidates should possess a solid mechanical background, with prior experience in forklift maintenance and repair being essential.We welcome...