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Product Service Specialist

1 month ago

Lafayette, United States Caterpillar Full time

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it. About EPD Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals and supporting critical infrastructure for data centers, municipalities, and more. Join our team to help build a better, more sustainable world for future generations EPD has an opening for a Product Service Specialist located primarily in Lafayette, Indiana, with additional locations including Alpharetta, Georgia, Griffin, Georgia, or Dallas, Texas. The role's specifics are as follows: Job Purpose: The Product Service Specialist will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability, and availability expected as part of the CAT brand promise. The incumbent will provide on-site support for the full range of diesel and gas electric power products and systems including generators, controls, cooling systems, enclosures, and balance of plant. What you will do: Make regular visits to customer sites to provide technical support, troubleshooting, and complex issue resolution for Electric Power products and systems. Train and assist Caterpillar dealer personnel and others in troubleshooting complex product issues. Provide leadership, deep technical expertise, and on-site support to CPI projects, including development and execution of corrective actions. Evaluate products and processes to identify defects in manufacturing and design. Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products. Write technical specifications and instructions to ensure product quality and performance. Skill Descriptors: Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving problems. Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers. Technical Excellence: Knowledge of electric power generation systems and applications; ability to develop solutions to significant technical challenges. Additional Information: Location: Lafayette, Indiana (preferred location) Additional Locations: Alpharetta, Georgia, Griffin, Georgia, and Dallas, Texas. Travel: 50-70% Domestic Travel Relocation assistance IS available for this position. Visa Sponsorship is not offered for this position. Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Posting Dates: August 5, 2024 - August 19, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply. #J-18808-Ljbffr