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Electric Power Product Support Specialist

2 months ago

Lafayette, Indiana, United States Caterpillar Full time

Career Area:

Product Support

Job Overview:

Your Contributions Shape the Future at Caterpillar Inc.

Joining Caterpillar means becoming part of a global community that values not only the work we accomplish but also the relationships we build. We are innovators, problem solvers, and builders of a sustainable future, committed to creating resilient communities. Here, we don’t just discuss advancements and innovation; we actively implement them alongside our customers, enhancing the environments we inhabit.

About the Electric Power Division (EPD)

Caterpillar's Electric Power Division (EPD) provides comprehensive solutions, components, and services tailored to the needs of our diverse commercial and industrial electric power clientele. EPD plays a vital role in various applications worldwide, including supplying backup power to essential services, offering emergency support during natural disasters, and maintaining critical infrastructure for data centers and municipalities. With over 95 years of expertise in the electric power sector, our team is dedicated to delivering sustainable and dependable solutions. Join us in our mission to foster a better, more sustainable world for generations to come.

Position Overview:

The Electric Power Product Support Specialist will be instrumental in addressing intricate technical product challenges in collaboration with Caterpillar Dealers, ensuring that customers experience the performance, reliability, durability, and availability synonymous with the CAT brand. This role involves providing on-site assistance across a comprehensive range of diesel and gas electric power products and systems, including generators, controls, cooling systems, enclosures, and balance of plant. The incumbent will spearhead investigations into issues, conduct root cause analyses, and formulate and execute corrective measures.

Key Responsibilities:

  • Conduct regular site visits to deliver technical assistance, troubleshoot, and resolve complex issues related to Electric Power products and systems, including performing site testing and validating product enhancements.
  • Train and support Caterpillar dealer personnel and others in diagnosing intricate product challenges.
  • Provide leadership and deep technical expertise in support of CPI projects, collaborating with engineering, manufacturing, quality, suppliers, and commercial teams to develop and implement both interim and permanent corrective actions.
  • Assess products and processes to identify manufacturing and design defects, modifying designs to enhance production efficiency and product quality.
  • Gather and solicit feedback from internal and external sources to identify potential new products or enhancements to existing offerings that improve serviceability.
  • Draft technical specifications and guidelines to ensure product quality and performance, while tracking and managing project statuses from inception to release.

Essential Skills:

Service Excellence: Proficient in customer service principles and techniques; adept at anticipating and fulfilling customer needs while delivering exceptional service.

Problem Solving: Knowledgeable in various approaches and tools for identifying and resolving organizational and operational challenges; capable of applying problem-solving skills effectively across diverse situations.

Relationship Management: Skilled in establishing and maintaining productive relationships with clients, vendors, and colleagues; effective communicator regarding expectations and progress.

Technical Expertise: In-depth understanding of electric power generation systems and applications; capable of developing and implementing solutions to significant technical challenges.

Additional Information:

Location: Preferred in Lafayette, Indiana, with additional opportunities in other locations.

Travel Requirements: 50-70% domestic travel.

Relocation assistance is available for this position. Visa sponsorship is not offered.

At Caterpillar, we believe in rewarding your contributions. Our comprehensive benefits package includes medical, dental, vision, and 401K options, along with the potential for an annual bonus and paid time off.