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Sales Account Executive
2 months ago
Job Description
Position Title: Sales Account Executive (DSAE)
$27,000 to $45,000 Annually, plus an annual target commission of $40,000
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building the internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Sales Account Executive is a unique and exciting role responsible for the promotion and sale of Ziply
Fiber products and services to include high-speed Internet and voice solutions. Utilizes advanced
knowledge of products and services as well as sales process experience to maximize sales and
effectively work assigned territory.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed
Actively and consistently supports all efforts to simplify and enhance the customer experience
Tenacious and driven, excels in environments where reward is based on effort
Acquires new residential customers through door-to-door contact from assigned leads
Conducts proactive discovery analysis with new prospective customers
Develops and presents sales presentations/proposals on products and services that meet
customers’ needs
Accurately completes all necessary paperwork to support sales activities in a manner consistent
with quality control guidelines, including but not limited to the following: dispositioning, entering
sales orders, and reporting on sales
Supports team and team goals by actively participating in all sales meetings and training
programs as assigned
Achieves monthly sales quotas in high-speed data sales
Completes all administrative tasks related to products sold in accordance with department
practice, policies, and procedures
Well-informed about our competitors' activities in assigned territory; informs manager/supervisor
of changing competitive pricing programs and door-to-door sales tactics
Attends and successfully completes training programs
Effectively communicates and develops rapport with customers
Creates and executes territory management plans effectively with support of manager/supervisor.
Utilizes experience-based sales technique, operates independently
Active involvement in Chambers of Commerce and other local organizations
Regular, consistent, and punctual attendance. Must be able to work nights and weekends,
variable schedule(s) as necessary
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by
employees in this role. It is not designed to contain or be interpreted as a comprehensive
Inventory Of All Duties, Responsibilities, And Qualifications
Qualifications:
6+ months of sales and/or customer service experience – OR – current or prior military service
Must have access to reliable transportation
Must be enthusiastic, persuasive, persistent, and can handle rejection in the selling process
Must be committed to providing exceptional customer service in a calm, professional manner
Must be able to pass local community background checks and permitting processes
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Employees at Ziply Fiber are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them
seamless options at every touchpoint, and make them promoters of our products and services
Seek knowledge daily, be enthusiastic learners, users and advocates of our advanced world
class products and services
Win as a team - make big things happen by working together and being open to new ideas
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, our customers, investors, and our communities
Knowledge, Skills and Abilities:
Ability to prioritize and organize work effectively and be a self-starter
Ability to maintain confidentiality of company and customer information
Ability to deal with public in a professional manner
Ability to work independently and apply sound judgment and reasoning skills to a variety of
situations
Ability to drive on behalf of the company in a safe and responsible manner
Strong verbal and written communication skills
Excellent customer service skills
Working Conditions
Spends approximately 80% of the time in an outside environment for extended periods in any
season, with potential exposure to inclement weather
Minimal time in an office environment
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
Enable Individuals With Disabilities To Perform The Essential Functions.
Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves
driving within a specific region or territory and requires the ability to safely perform all functions of
operating a motor vehicle.
Additional Information
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require pre-employment drug screening.
Ziply Fiber is a drug free workplace.
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