APS Service Coordinator

2 months ago

Atlanta, United States Toyota Material Handling Systems Full time

Job Type Full-timeDescriptionSUMMARYThe Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.JOB DESCRIPTIONField customer calls/emails and dispatch all service techniciansPost time daily and input into payroll systemOpen and close all work orders for service techniciansIssue PO numbers for field service technicians and all non-shop job needs, keep track of open PO's, and receipt-in when invoices arriveProcess credit card payments when necessaryProcess filing of closed work ordersSet up all new PM contracts in NDSInput all amendments for PM's in NDSRun monthly reportsRun PM list on the 1ST and 15TH of each month and give to designated technicianMonitor all open work ordersMaintain Dispatch LogRequirementsSKILLS/RESPONSIBILITIES Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc. Ability to work with customers/excellent customer service skills, personable Open/close workorders Maintain dispatch log Input technician hours into payroll system Maintain purchase order system for vendor purchases Coordinate techniciansWORK EXPERIENCE REQUIREMENTS2-3 years relevant experienceEDUCATION/CERTIFICATION/LICENSE REQUIREMENTSHigh School Diploma or GEDWORK CONDITIONS/PHYSICAL DEMANDSThis position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shoparea. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normalmanual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this jobincludes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace

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