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General Manager

1 month ago

Windsor Locks, United States Spare Time Entertainment Full time

** General Manager - Windsor Locks**

**Job Category****:** Management **Requisition Number****:** GENER001592 Showing 1 location **Job Details**

**Description**

Planning

* Analyze the monthly P&L and assist in problem identification, analyzing variances, and provide written/oral resolution.

* Determine, recommend, and implement process improvements.

* Analyze shopper reports, social media reviews, and guest complaints or complaints to correct concerns as well as commend the actions of the employees or team.

* Prepare work schedules while adhering to payroll budgets and constraints and post. Post timely.

* Monitor labor costs; use judgment to deviate from schedule/adjust staffing levels based on business.

Communication

* Communicate with Regional Manager weekly.

* Manage multiple departments efficiently and conduct weekly meetings with the AGM and lead teams to institute objectives and goals, to review performance, and to offer direction.

* Conduct and oversee pre-shift meetings with staff.

* Respond to tasks within the designated time period.

* Provide feedback and supervision to team members; including constructive guidance to improve poor performance and praise to provide on-going motivation for strong performance.

* Contribute during mandatory district/regional meetings and company-wide meetings.

* Maintain confidentiality of company financials, sales, and strategic information.

Human Resources

* Recruit, interview, and hire team members in keeping with company guidelines and applicable laws; work with HR to remain abreast of the legal implications of this process.

* Lead staff orientations.

* Prepare schedule and learning paths for new hire training and assign mentors.

* Properly maintain staffing levels.

* Provide completed employee documentation to the HR Dept promptly.

* Ensure all required certifications are current.

* Complete staff assessments and develop opportunities for professional and personal growth.

* Coach, counsel, and discipline employees according to the guidelines set by HR.

* Handle employee inquiries and grievances, adhering to the proper resolution procedures.

* Maintain confidentially of Human Resource related items related to the company and employees information.

Sales & Marketing

* Establish and deliver on a solid written business plan by understanding and creating market demand with goals and expectations.

* Assist with sales initiatives and meeting goal expectations.

* Activate and execute promotions and posts on social media.

* Activate, execute, and participate in outside promotional work to various groups and businesses within the community to promote the facility.

* Participate in league formation efforts.

* Ensure current marketing materials are displayed.

Facility

* Comply with health and legal regulations to maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, as well as maintaining security systems and overall building maintenance.

* Perform daily routine indoor and outdoor inspections of the property.

* Consult with the assigned support team member before the third-party vendor is called before any physical work is conducted on/at the venue.

For locations with Amusements:

* Inspect all games, attractions, and related amusement equipment to ensure they are in working order and there is a working plan for all mechanical or safety issues.

* Certify that all gaming and attraction areas are well-stocked, clean, and in working order.

* Establish a review of the critical control documents related to card encoding and inventory management.

General Management

* Cultivate a team environment and promote our mission to Create Memorable Experiences Every Guest, Every Visit with team members throughout the facility.

* Lead and influence the team by setting a professional example in attitude, business-like appearance, work habits, and quality communication.

* Accomplish staff results by communicating job expectations, planning, monitoring, motivating, and appraising job results.

* Reinforce policies, standard operating procedures, and guest-service standards.

* Provide functional supervision to team members, delegate work, and monitor progress.

* Become knowledgeable of all center positions and procedures; call in additional staff or fill in when others are absent.

* Perform duties and practice safeguards related to cash on hand including, but not limited to, bank deposits, ATM, vending monies, inventories, the checkbook, money handling.

* Prepare and review the centers daily and weekly reports, paperwork, and payroll.

* Perform opening and closing duties.

* Conduct a pre-shift walk through of departments - confirm arrival of scheduled team members, compliance with dress code, etc. - and intervene accordingly.

* Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).

* Achieve and maintain overall guest service goals; ensure that any complaints are resolved.

* Monitor guests for potentially disruptive behavior; use discretion and judgment to de-escalate problems and resolve concerns.

* Ensure that the ordering procedures and inventory for each department are maintained and accurate inventory counts are provided.

* Act as one of the two primary participants in the monthly inventory processes.

* Manage vendor relationships.

* Conduct line checks and kitchen inspections to ensure food safety and cleanliness practices are followed.

* Institute a culture of responsible alcohol service.

* Immediately report all emergencies as well as any instances when health inspectors or emergency services are present to the designated supervisor.

* Available to work high volume varying shifts, from weekends to holidays, in addition to extended workdays as the schedule demands.

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**

**Experience**

**Preferred**

Bachelor's degree preferred

**7 years:** Intermediate Microsoft Office operator with strong organizational skills

**7 years:** 7+ years experience managing a large staff in a high-volume facility.