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Customer Service Representative 1
2 months ago
Title: Customer Service Representative 1
Location: Bothell WA
Duration: 3+ Months (Convert-To-Hire)
Responsibilities:
Receive, review and process
customer purchase orders via manual entry into PAC ERP system, EDI
transmissions, and/or customer-owned systems/ supplier portals.
Enter PGA requirements to secure
parts demand before customer purchase orders have been received to protect
lead times.
Manages spares and service parts
ordering including coordination of certification requirements with
customers as required, outside of program related activity.
Coordinate with Program Management
to monitor and provide status on customer's equipment orders and
deliveries and overall program status, with third party suppliers,
aircraft OEMs and customers to meet overall program requirements. Identify
all potential delivery delays and notification of Program
Managers/Regional Directors on critical delays.
Facilitate flow of orders and
product expedites through PAC's Supply Chain, to meet customer and field
requirements. Expedite requests are based on contractual and service level
agreements; specifically, to support OEM/Seat Supplier business partners.
Communicate and distribute reports
and trend analysis for order and delivery status to internal/external
customers as required.
Maintain all relative order
transaction data in PAC's system of record per SOX and internal compliance
requirements.
Monitor engineering drawing change
requirements and respond to those changes that have impact to parts
entered on sales orders and schedules.
Analyze and resolve customer
account discrepancies working with customers and accounting.
Coordinate product deliveries with
Customs group and third-party suppliers to ensure on-time delivery of
customer orders per PAC commitment dates.
Ensure that all FAA/Conformity
requirements are adhered to, pursuant to customer and PAC Quality
requirements.
Responsible for providing various
department and reports to assist with metrics, department compliance,
productivity, and efficiencies.
Hosting / Attending conference
calls/meetings related to program requirements/department processes.
Education/Experience Requirements:
High School Diploma or equivalent.
Minimum 4 years' work experience in a customer service
and supply chain environment.
Minimum 2 years' work experience in aircraft or
electronics industry highly desired.
In-flight entertainment experience highly desired.
Good understanding of the full supply chain process.
Possess excellent communication skills and can
interact with a diverse multi-level organization and global customer base.
Outgoing, self-motivated, well organized, and detailed
oriented.
Creative problem solver and able to resolve conflicts
and filter conflicting agendas to determine path forward.
Intermediate working knowledge of computers and the
use of software packages (Windows, Excel, Word, and PowerPoint) with
emphasis on Excel and Access.
Oracle or ERP system experience highly desired.
Ability to work independently and make decisions as
required with minimum supervision.
Ability to understand and interpret technical and
contractual language.
Ability to travel to customer sites and represent PAC
in a professional manner.
Ability to mentor other employees and a demonstrated
desire to accept new projects and challenges in support of company goals.
Works on assignments requiring considerable judgment
and initiative. Understands implications of work and makes recommendations
for solutions.
Other Requirements:
Must
be able to sit for extended periods of time working at PC using repetitive
motion in the operation of a mouse and keyboard.
