Customer Experience Representative

3 months ago

West Palm Beach, United States Aaron's Full time

We are BrandsMart - A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job - it is a career with purpose.

Customer Experience Rep. - Returns

Summary:

The Customer Experience Representative - Returns must be able to handle customer problems and complaints and provide satisfaction for these issues in the best interest of both BrandsMart USA and the customer. Knowledge of BrandsMart USA return and exchange policies. Properly and accurately process customer returns of merchandise and exchanges. Assist in customer inquiries. In specific locations, receive and document customer merchandise for repairs and prepare for transport to the BrandsMart Service Corporation Center.

Duties and Responsibilities:

  • Accept returns based on BrandsMart USA's return and refund and exchange policies in accordance with the current policy for that item.
  • Greet each customer in such a way as to make the customer feel genuinely welcome.
  • Handle all customer problems and complaints. All customer complaints or problems must be handled quickly and in a courteous and efficient manner. The Returns Clerk must be able to correctly identify a customer's difficulty and be able to provide a solution with a minimum of direct supervision.
  • Answer customers inquiries. All customer inquiries must be quickly and efficiently handled. Answers to customer inquiries requiring other departments must be carried out in such a manner as to inconvenience the customer as little as possible.
  • Properly and accurately process and document customer returns of merchandise and exchanges.
  • Knowledge of BrandsMart USA return and exchange policies.
  • Receive merchandise for repair. In specific locations, receive and document customer merchandise for repairs. Accurately prepare transfer forms to track merchandise. Prepare merchandise for safe transport to the BrandsMart Service Corporation Center.
Required Education, Experience, and Certifications:
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements.
  • Prior returns experience is required. Prior supervisory experience is preferred. Prior public relations experience is preferred.
  • When a store is located in an area where a language other than English is necessary, fluency in that language will be a preferred skill, depending on the demands of the location.


Required Skills and Competencies:
  • Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests and similar written materials.
  • Basic English language writing skills for completion of orders, request (inter Company and faxed requests) and other necessary correspondence as may be required.
  • Fluency in spoken English (or other language as may be required for one specific location) for communication with customers sufficiently to be understood and be able to accurately comprehend responses.
  • Basic math skills, including multiplication, addition, subtraction, and division, necessary to verify amounts and costs of and costs of repairs and parts and quantities as may be required.
  • Occasionally the ability to grasp, lift or otherwise move goods weighing up to fifty pounds at a distance of twenty feet.
  • Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as repair orders, transfers and customer inquiries.


The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.

BrandsMart Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
  • Employee assistance program
  • Employee purchase program with exclusive discounts
  • Physical and financial well-being programs
  • 401(k) plan with contribution matching
  • Paid time off, including vacation days, sick days, and holidays
  • Life and disability insurance
  • Medical, dental and vision insurance
  • Pay on Demand
**Benefits vary based on full- and part-time employment status.

About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career - our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.

BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
BrandsMart is an Equal Opportunity Employer.

#Indeed-Full-Time

Other details
  • Job Family BMUSA - Store
  • Job Function BMUSA Store Operations
  • Pay Type Hourly
  • Employment Indicator Non-Driver
  • Hiring Rate $13.00
  • Travel Required No
  • Required Education High School
  • Job Start Date Monday, August 5, 2024


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