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Student Success Specialist

2 months ago

Lubbock, United States Texas Tech University Full time

Lubbock

Student Success Specialist

38174BR

PI Jarett Lujan

Position Description

Provides specialized retention outreach and support services to students and serves as an Academic First Responder to at-risk students. Communicates with students digitally and in-person to provide holistic student support including academic development plans, resource referrals, and academic and career goal setting . Works directly with an academic college and participates in ongoing training and professional development to effectively support student success. The Student Success Specialist position is currently restricted for use in Academic Innovation & Student Success.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

Provide high-touch, holistic retention outreach and support to a cohort of undergraduate students, with a focus on supporting Hispanic, low-income, and first generation students. Coordinate with the Office of Student Success in the College of Arts & Sciences to proactively identify and assist students in underrepresented or underserved populations. Utilize technology such as alerts, probationary statuses, account holds, low mid-term grades, and other markers to identify student retention concerns and facilitate successful interventions Coordinate communication with faculty and staff regarding alerts and connect students with appropriate resources to increase their likelihood of personal and academic success Maintain accurate records of outreach and student meetings, such as project data and other key data for departmental reporting Work with other campus departments to build relationships to provide student support on a continuous basis Other administrative responsibilities intended to accomplish individual and departmental goals may include serving students during drop-in hours or overseeing a small team of student mentors

Required Qualifications

Bachelor's degree required, plus two years relevant experience.

Preferred Qualifications

The nature of this position requires a professional with knowledge of and/or experience with student development programs on a college campus. A master's degree in counseling, higher education, or other related field is strongly preferred. The ideal candidate for this position would display an ability to: * Build rapport with students while providing academic, social, and personal support * Understand the complex issues facing students, particularly Hispanic, low-income, first-generation, and/or minoritized students * Be willing to have difficult conversations with students with tact and sound judgment to help them address their personal and academic barriers to success * Support a climate that promotes innovation and improved service to students and the community and cooperates with campus partners to develop partnerships that support student success * Proactively engage in learning about barriers to student success, as well as the resources available to help students overcome them * Work in a highly collaborative environment that requires a high level of communication and coordination A minimum of 5 years professional experience with academic advising, retention, or student success is strongly preferred.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

19.21

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

Yes

Job Group

Academic Support Professionals

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

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