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Community Manager

2 months ago

Glen Ellyn, United States TLC Management Full time
Job Details

Job Location
Arbors of Glen Ellyn - Glen Ellyn, IL

Description

We are looking for an experienced Community Manager for our residential community located in Glen Ellyn, IL. Our Community Manager has the overall responsibility of the financial and operational management of the property to ensure efficient daily operations, meet financial objectives and reach occupancy goals. If you are a dynamic, organized, and professional leader with strong sales, marketing and financial skills than this may be the opportunity for you. If you want to work for a company that puts employee culture, satisfaction and development as a top priority, then TLC Management is the right fit for you.

Pay: Commensurate with experience $30/hr. to $35/hr. + eligibility for quarterly bonus

Benefits

TLC offers a comprehensive benefits program. Below are a few offered:
  • Competitive Compensation
  • Commission for New Leases and Renewals
  • Quarterly Bonus Eligibility
  • Health Insurance
  • 13 Paid Holidays (including your birthday and work anniversary)
  • Paid Vacation and Sick Time
  • 2 Paid Volunteer Days
  • Paid Maternity Leave
  • Employer Paid Life Insurance Benefits
  • Employer Paid Long-Term Disability Insurance
  • Employee Assistance Program
  • Continuing Employee Education and Development
  • 401(K) Profit Sharing with generous company match
Position Requirements
  • 3+ years of experience in the multi-family housing industry
  • Strong interpersonal skills
  • Provide excellent customer service and assist all residents with a positive and friendly tone
  • Demonstrate a professional, courteous attitude and appearance at all times
  • Proven ability to comply with operational policies and procedures
  • Strong verbal and written communication and presentation skills
  • Be well organized and have excellent time management skills
  • Proficient in Microsoft Office (Word, Excel and PowerPoint)
  • Experience with property management software (Yardi and CRM)
  • Ability to effectively lead a team to succeed and meet performance goals
  • Ability to demonstrate conflict management and problem-solving skills
Position Responsibilities
  • Manage the day-to-day operations and leasing functions of the property to ensure resident and owner satisfaction
  • Implement creative & effective marketing campaigns and sales and closing techniques
  • Oversee the leasing team to ensure that goals for occupancy are achieved
  • Oversee the collection of rent, delinquency and the eviction process
  • Establish and maintain positive relationships with our residents and vendors
  • Address resident complaints in a timely manner ensuring resolution and continued resident satisfaction
  • Work closely with the service team to ensure the cleanliness of the community, service requests are completed timely and unit turns are completed on schedule
  • Lead and support the team in a manner that is inclusive and supports a great working environment
  • Learn and comply with industry legal requirements, especially related to federal and local Fair Housing Laws
  • Learn and comply with the company's policies and procedures
  • Perform other duties as required by Vice President of Operations


ABOUT US

TLC Management is a Chicagoland based company that exclusively owns, operates and manages each of its residential communities. Our commitment to our residents includes adhering to high quality standards to provide our residents with much more than a rental apartment but a genuine sense of community and exemplary customer service. We continually strive to ensure that we meet or exceed our residents' expectations by providing well-maintained properties, desirable locations and responsive service. Our company culture is to not only provide TLC to our residents but a commitment to ongoing training and professional development for our team. It is also important to us that our team members feel that TLC is a safe space where they can express their ideas and share suggestions of how we can continually evolve into a better employer and best suit their needs.

TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.