Front Desk Coordinator

2 weeks ago

Greenwich, United States Performance Optimal Health Full time

Performance Optimal Health is a total health and wellness organization focused on empowering people to live better lives. Through our variety of services offered, we focus on the Four Pillars of Optimal Health - exercise, nutrition, recovery, and stress management. We have highly trained professionals that fit into all four categories, ultimately enhancing the client experience. Our brand focuses on quality over quantity and creating the best experience for each client

This year marks our 20-year anniversary, and we are excited to build our Front Desk Team. As an Administrative Assistant, you will be working closely with our Physical Therapy, Wellness, Client Success, and Billing Teams. We are looking for a passionate, client service focused, positive, hardworking individual who shares the same love for health and wellness as we do here at Performance Optimal Health. Here, you will focus on the client experience and help empower our clients to live better lives by assisting our healthcare professionals. You will play a crucial role in the client experience as well as creating a warm and welcoming environment for all clients, as well as colleagues. We are looking for someone with excellent interpersonal skills whose focus is creating an environment where everyone feels welcome. This position will report to the Practice Administration Lead.

Cornerstones

Performance Optimal Health is driven by five main cornerstones that are ever present and inform all actions and decisions regarding how we scale, what direction our business takes, and how we conduct ourselves.

  • We care from the core
  • We sweat the small stuff
  • We are teachers & scholars
  • We take ownership
  • We huddle
Key Responsibilities
  • Must take ownership of first impression; including greeting guests, providing site tours, answering phone calls and email requests.
  • Become an ambassador of the Performance Optimal Health Brand, well versed in our history, services, brand standards, programs, and pricing.
  • Responsible for general administrative work including data entry, print/fax/scan, and scheduling appointments.
  • Obtain client signatures in compliance with HIPAA and regulations, collecting co-payments, and updating health records within the EMR (Electronic Medical Record) System
  • Maintain a clean, organized, and welcoming workspace with a strong attention to detail
  • Work closely with all team members to ensure a high-quality client experience and efficient operations.
  • Addressing any client questions or concerns in a timely manner and escalating them as needed.
  • Ability to work cross functionally among departments and teams.
  • Performing related duties as required
Requirements
  • Exceptional customer service skills
  • Ambitious, a strong work ethic and open to new ideas
  • An active listener with excellent administrative background with managing clients
  • Can learn quickly and be a self-starter
  • Able to handle several situations at once with poise and confidence
  • Strong verbal and written communication skills
  • Ability to work potential weekends
  • Flexibility with working hours
Bonus Qualifications
  • Mindbody Online & EMR (Electronic Medical Record) System experience
  • Calendar management and scheduling
Benefits

Benefits at a full-time status:
  • Competitive Rate of Pay
  • Medical/Dental/Vision
  • 401K+ Match
  • Growth potential within the organization.
  • Access to facilities at all locations.
  • Internal and external discounts.
  • Fun atmosphere
  • Continuing education stipend

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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