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Manager, Membership Programs

4 months ago

Alexandria, United States American Bankruptcy Institute Full time

American Bankruptcy Institute is a small business in Alexandria, VA. We are professional, agile and fast-paced.

Our work environment includes:

  • Modern office setting
  • Casual work attire
  • Relaxed atmosphere
  • On-the-job training
  • Work-from-home days
An Old Town Alexandria association is seeking a professional, able to learn quickly in a fast-paced, technology-driven environment. Responsibilities encompass membership/marketing, communications, marketing and customer service, in addition to mastering an ever-growing list of software and web-based technologies. Perfect for a tech-savvy professional to continue their development.

Responsibilities will include:
  • Volunteer Committee Oversight: Handle all coordination and communication with our volunteer leaders (100+), to include conference and webinar session planning, awards programs, newsletter generation, and social activities.
  • Customer Service: To serve as the lead customer service representative for the Membership department including customer ticket monitoring ensuring timely and correct responses as well as chat support.
  • Online Product Administration: Monitor court websites for new content.
  • Renewal Invoicing: Preparation and coordination of monthly renewal invoices
  • Database Administration: Updating member records and creating reports as requested.
The successful candidate will be very comfortable with web-based software, highly collaborative and eager to learn more.

Some experience with Zoom, iMIS, Salesforce, discussion forums, marketing software (Pardot or equivalent) and project management software (Asana or equivalent) will be extremely helpful in succeeding in this position. Some ability with HTML will also be helpful.

The position will report to the Director of Membership. Candidates must have a college degree for consideration. Some travel required.

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance


JOB CODE: 1000009