Customer Service Specialist

2 months ago

Caledonia, United States TireHub LLC Full time
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.

The individual must exhibit the following core TireHub commitments:

•Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

•Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

•Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

•Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.

Role Specifics:

§Manage incoming customer calls and all aspects of inbound order management

§Completes outbound phone calls/campaigns as assigned

§Elevate unresolved customer issues to designated departments

§Own follow up to customers related to inbound calls and customer requests/issues

§Drive customer adoption to self-service tools through helpful communication and support

§Drive communication between Sales and Operations related to customer service

§Provide B2B and AR support as needed

§Completes outbound phone calls/campaigns as assigned

§Complete other tasks assigned by the Customer Service Lead

Performs additional responsibilities as requested*

Competencies:

§ Customer Focus: Building strong customer relationships and delivering customer-centric solutions

§Resourcefulness: Securing and deploying resources effectively and efficiently

§Drives Results: Consistently achieving results, even under tough circumstances

§Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Experience:

  • 2 years minimum previous sales or customer-facing experience preferred
  • Demonstrated success with over-the-phone communication
  • Product & Industry sales knowledge preferred


Knowledge, Skills, and Abilities:

§Excellent written, interpersonal, and verbal communication skills

§Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics

§Microsoft Office experience

This position is based out of TireHub's location at 6748 Patterson Ave SE, Caledonia, MI 49316, USA?

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Advocate

    1 day ago

    Caledonia, Michigan, United States TireHub LLC Full time

    Job Summary:TireHub LLC is seeking a highly motivated Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for developing and maintaining strong relationships with customers, delivering exceptional service, and resolving issues in a timely and professional manner.In this role, you will be...

  • Service Excellence Specialist

    2 days ago

    Caledonia, Michigan, United States TireHub LLC Full time

    Service Excellence SpecialistEstimated Salary: $55,000 - $75,000 per yearTireHub LLC is seeking a Service Excellence Specialist to join our team. In this role, you will be responsible for delivering exceptional service to our clients through inbound and outbound calls, while also driving customer adoption to self-service tools and providing communication...

  • Customer Relationship Specialist

    1 day ago

    Caledonia, Michigan, United States TireHub LLC Full time

    Job SummaryWe are seeking an experienced Customer Service Specialist to join our team at TireHub LLC. This role involves providing exceptional customer service through various channels, including inbound and outbound calls, emails, and chats. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and...

  • Customer Experience Specialist

    2 weeks ago

    Caledonia, Michigan, United States TireHub, LLC Full time

    Job Summary: As a Customer Service Specialist at TireHub, you will play a critical role in providing exceptional customer experiences and building long-term relationships with our clients.Responsibilities:Manage customer interactions across various channels (phone, email, chat)Escalate complex customer issues to senior representatives or external...

  • Customer Service Associate

    2 days ago

    Caledonia, Minnesota, United States Merchants Bank Full time

    Merchants Bank is seeking a skilled Banking Operations Specialist to join our team. This full-time position is responsible for performing various banking operations duties, including cash handling and customer service.The ideal candidate will have prior experience working in a financial institution and possess excellent communication skills. We offer a...

  • Sales and Service Specialist

    1 day ago

    Caledonia, Michigan, United States TireHub LLC Full time

    About the Role:We are seeking a skilled Sales and Service Specialist to join our team at TireHub LLC in Caledonia, MI. This role involves developing and maintaining strong relationships with customers through personalized service and resolving their inquiries and concerns efficiently.The ideal candidate should have a solid understanding of customer needs,...

  • Tire Industry Customer Support Specialist

    3 days ago

    Caledonia, Michigan, United States TireHub, LLC Full time

    About Us:">TireHub, LLC is a leading provider of tire and wheel solutions in the US market. Our mission is to provide unparalleled customer service and support to our customers, while driving growth and profitability for our business.">Job Description:">The Customer Service Specialist develops and maintains customer relationships and delivers the highest...

  • Customer Service Liaison

    3 days ago

    Caledonia, Michigan, United States TireHub, LLC Full time

    TireHub, LLC Job DescriptionJob Title: Customer Service LiaisonWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison. This role is based in Caledonia, MI, USA.Responsibilities:Manage incoming customer calls and all aspects of inbound order managementComplete outbound phone calls/campaigns as...

  • Customer Service Ambassador

    2 weeks ago

    Caledonia, Michigan, United States Holiday Companies Full time

    As a Customer Service Ambassador at Holiday Stationstores, you'll provide exceptional customer experiences and create a welcoming atmosphere for all patrons. This role involves working as part of a dynamic retail team to ensure seamless transactions and foster loyalty among customers. You will ring up sales on the cash register accurately and handle various...

  • Customer Service Representative

    3 weeks ago

    Caledonia, Michigan, United States Sally Beauty Full time

    Job OverviewSally Beauty is seeking a highly motivated individual to join our team as a Customer Service Representative.About the RoleIn this dynamic role, you will be responsible for building relationships with customers, providing exceptional service and ensuring their needs are met. As a key member of our team, you will:Recommend products that meet...

  • Customer Service Expert

    1 day ago

    Caledonia, Michigan, United States Holiday Companies Full time

    Are you a motivated and customer-focused individual looking for a challenging role? We are seeking a Sales Team Member to join our team at Holiday Stationstores. In this role, you will be responsible for delivering exceptional customer experiences, operating the cash register efficiently, and performing various tasks related to sales and customer...

  • Customer Service Representative

    3 weeks ago

    Caledonia, United States Rawlings Sporting Goods Full time

    Communicates with end consumer on warranty claims via phone and email. Ensures end consumer returns are handled in a professional manner primarily focusing on bat warranties for all brands. Easton, Rawlings, Miken and Worth Duties & Responsibilities: Customer Service Representative, Customer Service, Representative, Skills, Manufacturing, Retail

  • Customer Service Expert

    1 day ago

    Caledonia, Michigan, United States Holiday Companies Full time

    Holiday Stationstores - An Exciting OpportunityJob Title: Customer Service Representative (Retail Sales Associate)We're looking for dedicated team members to join our retail sales team. In this role, you'll: Provide prompt and courteous customer service to drive customer satisfaction Ring up sales on cash registers correctly and handle various payment...

  • Customer Service Representative

    3 months ago

    Caledonia, United States Holiday Companies Full time

    Holiday Stationstores - 6851 Broadmoor Ave [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you'll: Provide prompt, courteous customer service; Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold; Perform multi-function...

  • Customer Service Associate

    1 day ago

    Caledonia, Michigan, United States Holiday Companies Full time

    Job OverviewHoliday Stationstores is a retail leader in the industry, providing exceptional customer experiences. As a Customer Service Representative, you will play a key role in delivering this promise.

  • Customer Service Representative

    2 weeks ago

    Caledonia, United States Rawlings Sporting Goods Company, Inc. Full time

    Job Title: End Consumer Warranty CSRDepartment: Sales OperationsReports to: Warranty SupervisorLocation: Caledonia MNFLSA Status: Non-ExemptGeneral Overview: Communicates with end consumer on warranty claims via phone and email. Ensures end consumer returns are handled in a professional manner primarily focusing on bat warranties for all brands. Easton,...

  • Customer Service Representative

    3 weeks ago

    Caledonia, United States Rawlings Sporting Goods Company, Inc. Full time

    Job Title: End Consumer Warranty CSRDepartment: Sales OperationsReports to: Warranty SupervisorLocation: Caledonia MNFLSA Status: Non-ExemptGeneral Overview: Communicates with end consumer on warranty claims via phone and email. Ensures end consumer returns are handled in a professional manner primarily focusing on bat warranties for all brands. Easton,...

  • Bank Customer Service Representative

    7 days ago

    Caledonia, Minnesota, United States Merchants Bank Full time

    At Merchants Bank, we are seeking a highly skilled Cash Handling and Customer Service Expert to join our team. As a key member of our front-line customer contact team, you will be responsible for providing exceptional customer service and processing all types of banking transactions with ease.This is a full-time position that requires 32 hours/week,...

  • Customer Transaction Specialist

    1 week ago

    Caledonia, Minnesota, United States Merchants Bank Full time

    Mercantiles Bank has an opening for a Retail Banking Associate to join our team. As a Retail Banking Associate, you will play a critical role in ensuring the success of our bank by providing top-notch customer service and executing cash-related transactions efficiently.This is a full-time position that requires 32 hours/week, including a Saturday morning...

  • Product Recommendation Specialist

    2 weeks ago

    Caledonia, Michigan, United States Sally Beauty Full time

    Job Description">Sally Beauty is seeking a Product Recommendation Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and making product recommendations to customers based on their needs and preferences.About the Role">As a Product Recommendation Specialist, you will have the opportunity to work in a...