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Call Center

4 months ago

Charlotte, United States ColorPro Finishers Full time

ColorPro Finishers, with over 40 years of proven reliability and experience with interior and exterior finishes, new and existing structures. We are a fully insured finishing company serving the North Eastern Tri-State area with the past 12 years in the Southern Florida regions.

As a Union and Non-Union company, ColorPro Finishers has the ability to provide the flexibility of offering either Union or Non-Union labor depending on our clients' requirements as well as to offer the right contract and most cost effect proposal to each client. Our skilled Non-Union employees provide superior expertise in all phases of finishing projects, mainly high-end residential projects. Our expertise in painting and wall coverings is reinforced with our commitment to customer satisfaction. Painting quality and superior service are our priority.

Job Summary

We are seeking a professional and courteous Remote Call Center Representative to join our team. In this role, you will handle customer inquiries and provide solutions to ensure a positive customer experience. This is a perfect opportunity for someone who enjoys helping others and excels in a remote work setting.

Key Responsibilities:

* Respond to customer inquiries via phone, email, and chat.

* Provide accurate information about products and services.

* Resolve customer issues efficiently and courteously.

* Document and update customer records based on interactions.

* Follow up on customer interactions to ensure satisfaction.

* Collaborate with team members to enhance the customer service experience.

Requirements:

* Proven experience in a customer service role.

* Excellent communication skills, both written and verbal.

* Strong problem-solving skills and attention to detail.

* Ability to work independently and manage time effectively.

Benefits

* Incentive Bonus Plans

* Comprehensive Medical, Dental, and Vision benefits

* 401K with Company Match

* 9 Paid Holidays

* Generous Paid Time Off Packages

* Paid Parental & Family Leave

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status