Call Center Operations Manager

1 week ago


Charlotte, North Carolina, United States Securitas Security Systems Usa Full time
Job Title: Call Center Manager

Securitas Security Systems USA is seeking a highly skilled Call Center Manager to lead our National Communications Center (NCC) team. As a key member of our operations team, you will be responsible for ensuring the highest level of customer service and satisfaction while maintaining a secure and efficient call center environment.

Key Responsibilities:
  • Lead and manage the NCC team, providing guidance and support to ensure excellent customer service and quality performance.
  • Develop and implement strategies to improve customer satisfaction, quality, and productivity.
  • Monitor and analyze call center performance metrics, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Recruit, train, and develop high-performing team members to achieve business objectives.
Requirements:
  • 2-3 years of customer service experience, preferably in a call center environment.
  • Proven leadership and management skills, with a track record of improving customer satisfaction and quality performance.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • High school diploma or equivalent required; some college preferred.
What We Offer:
  • Competitive salary range: $78,000 - $90,000 per year.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.

Securitas Security Systems USA is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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