Call Center Operations Manager
1 week ago
Securitas Security Systems USA is seeking a highly skilled Call Center Manager to lead our National Communications Center (NCC) team. As a key member of our operations team, you will be responsible for ensuring the highest level of customer service and satisfaction while maintaining a secure and efficient call center environment.
Key Responsibilities:- Lead and manage the NCC team, providing guidance and support to ensure excellent customer service and quality performance.
- Develop and implement strategies to improve customer satisfaction, quality, and productivity.
- Monitor and analyze call center performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with other departments to ensure seamless communication and coordination.
- Recruit, train, and develop high-performing team members to achieve business objectives.
- 2-3 years of customer service experience, preferably in a call center environment.
- Proven leadership and management skills, with a track record of improving customer satisfaction and quality performance.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- High school diploma or equivalent required; some college preferred.
- Competitive salary range: $78,000 - $90,000 per year.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including medical, dental, and vision insurance.
Securitas Security Systems USA is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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