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Customer Service Specialist
4 months ago
Job Overview
As a Customer Service Representative you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbingers deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.
What you’ll Do
Customer fleet technical support
Answer our help line and see customers through to resolution with problems
Manage tier 1 support on our web portal
Help develop and refine our issue tracking systems and process
Track and automate reports on metrics related to customer service success
Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
Help with service parts fulfillment process
Training others on how to use the tools you are mastering
Expect 10% travel
What You'll Need
3+ years’ work experience in customer service
Experience in automotive repair a plus
Graduation from high school or equivalent
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
Valid driver’s license required.
Factory training programs through OEMs are a plus.
Ability to think outside the box and find creative solutions to complex problems
Understanding of vehicle systems and their interactions is a plus
Ability to travel as required
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies
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