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Installer Service Specialist
1 month ago
Installer Service Specialist at O'Reilly Auto Parts
The Installer Service Specialist is a skilled parts expert who caters to the needs of professional customers at the store's installer counter. This role involves overseeing the delivery specialist's daily activities to ensure customers receive their orders accurately and promptly.
KEY RESPONSIBILITIES
- Develop sales relationships with installers/professional customers.
- Take customer orders swiftly and accurately via phone and online, invoice orders, pick and stage parts for delivery, and coordinate deliveries to ensure timely order fulfillment.
- Maintain delivery vehicles as per company standards.
- Work with Sales Specialists/Territory Sales Managers to deliver excellent service to professional customers.
- Verify and bill all products, including warranty parts and cores, before customers leave.
- Manage core and warranty returns promptly.
- Audit returns for warranty abuse and ensure correct tagging.
- Assist at the front and retail counters as needed.
- Support backroom operations when required.
- Handle customer labor claims efficiently.
- Perform any other assigned duties.
SKILLS/EDUCATION/EXPERIENCE
- Required: Solid mechanical background and above-average communication skills.
- Desired: Hands-on automotive repair knowledge and ASE Certification.
O'Reilly Auto Parts offers a comprehensive compensation package that includes competitive wages, paid time off, stock purchase plan, 401k with employer contributions from day one, medical, dental, and vision insurance, flexible spending account option, health/wellbeing programs for team members, tuition assistance programs, and career growth opportunities.
O'Reilly Auto Parts is committed to equal employment opportunity and promotes a promote-from-within culture that fosters career advancement. Hiring decisions are made based on qualifications and without regard to various factors such as race, color, religion, gender, age, disability, veteran status, or genetic information.
Reasonable Accommodations: O'Reilly Auto Parts provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and relevant state or local laws.
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