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Front Desk Manager

3 months ago

Summerville, United States OneOncology Full time

Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

The Front Desk Manager is responsible for overseeing the front desk staff at all LOA locations This role manages and coordinates the operations and activities of the office staff to achieve patient satisfaction, quality service, and compliance with established procedures/policies.

Responsibilities

  • Coordinates duties and activities of all front office staff. Completes employee job assignment schedule at least one week in advance.
  • Greets and directs patients and visitors ensuring HIPAA and policy compliance.
  • Ensures telephones are answered timely and messages are taken accordingly.
  • Tracks patients upon arrival to next point of service and exits them when patient has completed their service.
  • Ensures all patients are checked out timely and appointments have been made correctly.
  • Ensures charges and diagnosis(es) are input accurately.
  • Ensures Drug Inventory Control System and daily charges are balanced.
  • Oversees collection and input of information. Ensures payments are collected and posted accurately or patients were directed to Accounts Receivable.
  • Maintains appointment scheduler to run efficiently and orderly.
  • Ensure all front office checklists are completed timely.
  • Ensures all cancelled appointments are dictated and no shows are followed up on a daily basis.
  • Ensures completion of medical history and information forms, accurate input into the Practice Management System and timely submission to the Transcription Department.
  • Coordinates incoming and outgoing interoffice mail with the courier.
  • Completes and makes bank deposit accurately and timely.
  • Ensures cash drawer is balanced and secure.
  • Supervises, trains, orients, and evaluates performance of Front Desk Team.
  • Monitors staff workload and productivity to ensure front office processes run efficiently.
  • Develops, implements, and revises procedures to improve the quality and quantity of work processed.
  • Additional responsibilities may be assigned to help drive our mission of delivering high-quality and compassionate cancer care in our community, for our community, and by oncologists who live in our community.


Qualifications/Competencies
  • High School education or equivalent experience required.
  • Three (3) years medical experience, supervisory skills preferred.
  • Knowledge of medical terminology, clinical policies and procedures, and front office tasks.
  • Ability to establish and maintain relationships with patients, families, and physicians.
  • Ability to communicate clearly and effectively.
  • Ability to analyze workload requirements and schedule registrars appropriately.
  • Ability to exercise initiative, problem solving and make decisions.
  • Ability to maintain confidentiality of sensitive information.