Hotel Operations Coordinator

6 days ago


Summerville, South Carolina, United States Cambria Hotel Summerville- Charleston Full time

About Us


Cambria Hotel Summerville- Charleston is a leading hospitality company that prides itself on delivering exceptional guest experiences.


Job Summary


We are seeking a highly skilled Night Auditor - Front Desk Manager to join our team. As a key member of our hotel operations department, you will be responsible for ensuring the smooth execution of all front desk operations, including guest check-in and check-out, room assignments, and resolving any guest issues that may arise.


Key Responsibilities



  • Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
  • Manage front desk operations, including check-in and check-out, room assignments, and resolving any guest issues that may arise.
  • Lead and motivate the front desk team to ensure that they are meeting or exceeding property goals and standards.
  • Collaborate with other departments to ensure seamless communication and coordination of guest services.

Requirements


To be successful in this role, you will need:



  • Three (3) years of previous hotel guest services, front desk, housekeeping or related management experience.
  • High school diploma or GED.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Knowledge of property management systems and reservation systems.

What We Offer


Cambria Hotel Summerville- Charleston offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a generous PTO program and opportunities for career advancement.


Equal Opportunity Employer


We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


This job description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Pre-employment background check required.



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