Guest Services Coordinator

2 weeks ago


Summerville, South Carolina, United States Raldex Hospitality Full time

Opportunity for a Front Desk/Night Audit Position at Raldex Hospitality

We are seeking a committed Front Desk Agent to enhance our guest services. If you possess a friendly and approachable attitude aimed at ensuring guest satisfaction, this position may be an excellent fit for you. Your main duties will include delivering exceptional service to our guests and effectively managing their inquiries.

Core Responsibilities:
  • Providing outstanding service to all guests consistently
  • Creating initiatives to improve the overall guest experience
  • Assisting guests with questions and resolving any issues
  • Addressing and resolving guest complaints effectively
  • Working collaboratively with team members to share best practices for excellent customer service
  • Facilitating guest check-ins and check-outs smoothly
  • Acting as a key point of contact between guests and staff
  • Keeping guests updated on any pertinent service information
  • Delivering regular activity reports to senior management
Qualifications for Front Desk Agent:
  • Previous experience in a Front Desk Agent role
  • Demonstrated history of providing exceptional customer service
  • Knowledge of the hospitality sector
  • Strong verbal and written communication skills


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