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Client Success Manager

1 month ago

Austin, United States Indeed Flex Full time

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry. After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we've been able to accelerate our mission as we expand throughout the US and the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful Main Purpose The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance. Responsibilities & Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position. Proactively manage the client, ensuring compliance with contractual KPIs Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex Manage stakeholder relationships; bring on operations managers together on a regular basis and chair face-to-face review meetings. Study client's business functions - gather information, evaluate output requirements and formats. Design modifications to enhance current practices. Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements. Ensure clients maximize the use of our platform and use it correctly. Issued By: Issued Date: Revision Date: Page 1 of 3 Human Resources 06/01/2023 N/A Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track. Ensure 24/7 coverage where required. Ensure operations team manages all day-to-day operations, consulting with client, Flexer support, jobseeker team, partnership team, and other internal stakeholders. Contribute to business development through the growth of existing account in new lines of business. Develop account plan for assigned accounts that will form the basis of value-driven sales growth. Performs miscellaneous duties as assigned. Requirements One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain Driven to exceed expectations on growth and satisfaction targets. Highly proficient with Salesforce or similar CRM system Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization. High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage. High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems. Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision. A commitment to driving the Indeed Flex mission: to help people get jobs, instantly. Preferred Qualifications Previous staffing experience Work Environment This job operates in a professional office environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Position Type / Expected Hours of Work Full-Time Position. Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand. Travel This position occasionally requires up to 25% travel. Most travel is outside of the local area and will require overnight accommodations. All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. Work Authorization / Security Clearance None Required For This Position AAP/EEO Statement We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Other Duties Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Benefits $ 20.00- $22.00/hr base Performance based bonus Medical, Dental, Vision, and 401K Access to all Company & Employee Benefits 25 days PTO (prorated) + Birthday Day Off 8 Public Holidays Duvet days Laptop + WFH equipment Hybrid working model - we work best collaboratively so we've provided a workspace where you'll thrive, whilst still giving the flexibility to work remotely when you need Volunteer days STIPs (Short Term Incentive Plan) Regular team-building events You'll fit right in at Indeed Flex if: You're a great communicator and highly collaborative. We're best when we all pull in the same direction You don't mind doing the work, whatever it is - you can see the impact at the end and you're in it for the long haul Data is your heart and soul - you know you need it to drive you in the right direction You're proactive and always willing to learn You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we're about and you want to be a part of it #J-18808-Ljbffr