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Client Success Manager

2 months ago

Austin, United States 360Connect Full time
Job DescriptionJob Description

This is a 3-day-a-week hybrid position based in our office in northwest Austin, TX, 78750, just south of Cedar Park.

Summary:

  Come be part of a team that will challenge and inspire you 360Connect is a growing B2B lead generation company that has been in business since 2005. 

   We want to add to our client success team, which oversees the long-term, trusting relationships we have built with our clients. Each of our Client Success Managers is a supportive partner to our existing customers. Our Client Success Managers are professionals responsible for developing a positive customer experience and fostering healthy working relationships.

   Our ideal candidate will work on behalf of the business and the client, has strong customer service experience, is familiar with CRM software, and understands how to maintain and grow relationships.
 

Who We Are:

   At 360Connect, we help our clients solve one of the most challenging problems in business – acquiring new customers. We do this by providing "marketing in a box" where we find, qualify, and deliver sales-ready prospects to our clients. On average, our clients see a $7-to-$15 return on every $1 spent on our service and rate us at 4.5 stars on Google Reviews.

   As one client said, "360Connect leads help put us on the 20-yard line...and every little bit helps these days"

  To learn more about us, check out our website at www.360Connect.com.

   We have a diverse team of hard-working, fun-loving individuals. We believe in six core values, which include:

1. Do what it takes to deliver excellent results.
2. Bring a proactive, solution-oriented attitude.
3. Act with integrity and respect.
4. Communicate directly and honestly.
5. Do what you say you are going to do.
6. Always learn and try new things.

   We "walk the talk" on our core values at 360Connect. The Austin-American Statesman has named us a "Best Places to Work" for TEN years in a row. Additionally, we are the only digital company in Austin to have received the award more than once

   Does this sound like a place you would like to work? We would love to talk to you

What You Will DO:

   The responsibilities of the Client Success Manager include:

  • Build and maintain strong, long-lasting client relationships.
  • Serve as the lead point of contact for all client account issues and be able to proactively resolve problems.
  • Think strategically and outside the box to not only renew your customers but look for growth opportunities
  • Identify areas of improvement.
  • Collaborate with the sales team to identify and grow opportunities.
  • Accurately track client interactions and report monthly to the team.

Skills & Job Requirements:

  • Proven work experience in a client-facing role 
  • You communicate passionately, collaborate, and rally others
  • Intermediate Excel Skills
  • Solid experience with CRM software 
  • Must be able to type 40 words per minute
  • Realizes no customer problem is too small
  • Proven ability to juggle multiple projects at a time while maintaining sharp attention to detail
  • Strong verbal and written communication skills
  • Bachelors degree preferred

Job Type: Full-time

Benefits:

  • Health Insurance
  • Employee assistance program
  • Flexible schedule
  • Dental Insurance
  • Health savings account
  • Life Insurance
  • PTO - Paid time off
  • Retirement plan
  • Vision insurance

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