Front Desk Agent at Manor Vail Lodge

1 month ago

Vail, United States Manor Vail Lodge Full time

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
Manor Vail Lodge is one of Vail's original and iconic properties. With studio, one, two and three-bedroom condominiums plus luxury penthouses, Manor Vail Lodge is a full-service condominium property that features all the amenities of a full-service hotel, including two outdoor heated swimming pools, four hot tubs, spa, fitness center, The Fitz Bar and new restaurant, Ridge + River. Located steps from Vail Village, Golden Peak ski area, Betty Ford Alpine Gardens, and the Ford Amphitheater, Manor Vail Lodge is the complete package for Vail lodging.

Overview:

Front Desk agent accommodates the guests and owners of the resort by checking them in and out of the resort, assisting with concierge duties, settling account, assisting with room challenges, etc.

Front Desk agent checks in and out guests/owners, balances accounts, acts as a Concierge, learns some reservations.

-Anticipate filling position by August 30, 2024 for a late Nov/early Dec. start date.

-Earns $20-$21/hr

Benefits available: Health Care benefits (medical, dental, and vision), Retirement Benefits with a company match program, PTO benefits which include vacation, sick time, holidays, and CO leave/FMLA leave plans, Life Insurance, Accident and Critical Illness plans, Discount merchant ski pass and Parking.


-Available late Nov/early Dec.


-Available any day of the week for morning, mid, and evening shifts

Job duties include but not limited to:

-Greets, registers, and assigns rooms to guests.

-Issues room key and assist guests with directions and an overview of property and amenities.

-Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

-Keeps records of room availability and guests' accounts.

-Computes bill, collects payment, and makes change for guests.

-Posts charges such as room, food, liquor, or telephone, to ledger.

-Deposits guests' valuables in hotel safe or safe deposit box.

-Completes shift check list as assigned.

-Opportunities to spend time in Reservations too.

Qualifications:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Products including Word and Excel word processing software and Spring Miller Rooms Management System database software.

Certificates and Licenses:

Valid Drivers' License helpful.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions and extreme cold (non-weather). The employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to walk; reach with hands and arms and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

Compensation Range:
The compensation for this position is $20.00/Hr. - $21.00/Hr. based on qualifications and experience.

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