Current jobs related to Guest Services Trainee at Manor Vail Lodge - Vail Colorado - Manor Vail Lodge

  • Front Desk Representative at Manor Vail Lodge

    4 weeks ago

    Vail, Colorado, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...

  • Housekeeping Supervisor

    1 month ago

    Vail, Colorado, United States Manor Vail Lodge Full time

    About Manor Vail LodgeManor Vail Lodge is a premier condominium property located in the heart of Vail Village, offering luxurious accommodations and exceptional amenities. As a member of the Pyramid Global Hospitality team, we are committed to providing a supportive and inclusive work environment that fosters growth and development.Job SummaryThe...

  • Front Desk Representative

    2 weeks ago

    Vail, Colorado, United States Manor Vail Lodge Full time

    About UsAt Manor Vail Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...

  • AM Server at Manor Vail Lodge

    2 weeks ago

    Vail, Colorado, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Server at Manor Vail Lodge. As a key member of our restaurant team, you will be responsible for delivering exceptional guest experiences and ensuring our tables are clean and tidy when guests arrive. Your responsibilities will include clearing and cleaning...

  • Housekeeping Supervisor at Manor Vail Lodge

    4 weeks ago

    Vail, Colorado, United States Pyramid Global Hospitality Full time

    About the RoleThe Housekeeping Supervisor is a key member of the housekeeping team at Manor Vail Lodge, responsible for ensuring the highest level of cleanliness and quality in our guest rooms and public areas. As a leader in the housekeeping department, you will provide guidance and direction to housekeeping staff, ensuring that all tasks are completed...

  • Overnight Security Officer at Manor Vail Lodge

    3 days ago

    Vail, Colorado, United States Pyramid Global Hospitality Full time

    About the RolePyramid Global Hospitality is seeking a skilled Security Officer to join our team at Manor Vail Lodge. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests and staff.Key ResponsibilitiesPatrol the property to detect and prevent potential security threatsConduct regular checks of vacant...

  • Winter Server Position at Manor Vail Lodge

    4 weeks ago

    Vail, Colorado, United States Pyramid Global Hospitality Full time

    Job Summary Serve guests in a dining establishment, providing exceptional service and ensuring a memorable experience. As a server at Manor Vail Lodge, you will be responsible for taking orders, serving food and beverages, and maintaining a clean and welcoming environment. Key Responsibilities Presents menu to guests, answers questions, and makes...

  • Front Desk Agent

    7 days ago

    Vail, Colorado, United States Manor Vail Lodge Full time

    Job SummaryManor Vail Lodge is seeking a highly skilled and experienced Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Greets and registers...

  • Front Desk Representative

    1 month ago

    Vail, Colorado, United States Manor Vail Lodge Full time

    About UsAt Manor Vail Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...

  • Equipment Service Technician

    3 days ago

    Vail, Colorado, United States Vail Resorts, Inc. Full time

    Job Summary:Vail Resorts, Inc. is seeking a skilled Personal Equipment Service Technician to join our team. As a key member of our maintenance team, you will be responsible for providing exceptional guest service while advising on gear condition, performing tuning and repair services, and working together with teammates to maintain safety standards.Key...

  • Front Desk Representative

    2 days ago

    Vail, Colorado, United States Evergreen Lodge At Vail Full time

    Job Summary:Evergreen Lodge At Vail is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience. As a key member of our team, you will be responsible for registering and assigning rooms, handling guest requests, and maintaining accurate records.Key Responsibilities:Accommodate hotel patrons by...

  • Night Auditor

    2 days ago

    Vail, Colorado, United States Vail Resorts Full time

    Job Summary: As a Night Auditor at Vail Resorts, you will be responsible for ensuring the accuracy and integrity of financial transactions, maintaining a clean and safe work environment, and providing exceptional guest service.Key Responsibilities:Comply with guest requests while maintaining internal and AAA standardsEnsure all charges are posted to maintain...

  • Front Desk Staff Assistant

    1 day ago

    Vail, Colorado, United States Evergreen Lodge At Vail Full time

    Job Summary:Evergreen Lodge At Vail is seeking a Front Desk Staff Assistant to join our team. As a Front Desk Staff Assistant, you will be responsible for registering and assigning rooms and parking to guests, issuing room keys or cards, transmitting, and receiving messages, relay requests for housekeeping and maintenance. You will also be responsible for...

  • Club Service Attendant

    1 month ago

    Vail, Colorado, United States Vail Resorts Full time

    {"title": "Club Service Attendant", "description": "Experience the Best of Vail ResortsVail Resorts is a world-renowned leader in the hospitality industry, offering a unique opportunity to grow your career while enjoying the beauty of the great outdoors.As a Club Service Attendant, you will be part of a dynamic team that provides exceptional service to our...

  • Spa Massage Therapist

    3 days ago

    Vail, Colorado, United States Vail Resorts Full time

    Job Title: Spa Massage TherapistJob Summary:We are seeking a skilled Spa Massage Therapist to join our team at Vail Resorts. As a Spa Massage Therapist, you will be responsible for providing safe and effective massage and therapy services to our guests while consistently exceeding their expectations.Key Responsibilities:- Provide massage and therapy services...

  • Night Auditor

    7 days ago

    Vail, Colorado, United States Vail Resorts Full time

    Job Summary:Vail Resorts is seeking a Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring all charges are posted to maintain profitability, maintaining a clean and safe work area, and following daily procedures.Key Responsibilities:Comply with guest requests while maintaining both internal and AAA standards.Ensure all...

  • Food Service Associate

    1 month ago

    Vail, Colorado, United States Vail Resorts Full time

    Job Title: Food RunnerJob Summary:The Food Runner at Vail Mountain is responsible for providing exceptional guest service and ensuring the smooth operation of the dining room. This role requires a friendly and courteous attitude, with the ability to lift and carry heavy objects and stand for long periods.Key Responsibilities:Deliver food and beverages to...

  • Shuttle Transportation Coordinator

    1 week ago

    Vail, Colorado, United States Vail Resorts Full time

    Shuttle Driver Opportunity at Vail ResortsAs a Shuttle Driver at Vail Resorts, you will play a vital role in ensuring the safe and efficient transportation of staff and guests to and from lodges, ski areas, and restaurants. Your knowledge of the resort's shuttle stops, ski areas, restaurants, and town will be essential in providing exceptional guest...

  • Lead Guest Services Associate

    1 week ago

    Vail, Colorado, United States Vail Resorts Full time

    Job Summary: We are seeking a highly skilled and courteous Bell Person to join our team at Vail Resorts. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless arrival and departure experience for our guests.Key Responsibilities:Welcoming guests and assisting with luggage at the property...

  • Lead Guest Services Coordinator

    2 months ago

    Vail, Colorado, United States Vail Resorts Full time

    Exciting Career OpportunityAre you enthusiastic about the great outdoors? Become a part of our team and experience the breathtaking landscapes while crafting memorable moments for our visitors. With a variety of resorts globally, you can embark on your professional journey or enjoy a seasonal experience. Employee Benefits:Complimentary ski passes and...

Guest Services Trainee at Manor Vail Lodge

2 months ago

Vail Colorado, United States Manor Vail Lodge Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people.

As an organization that values its workforce, Pyramid Global Hospitality is committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and overall wellbeing.

Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships.

Pyramid Global Hospitality provides a variety of employment benefits, including comprehensive health coverage, retirement plans, and paid time off, along with unique perks such as on-site wellness programs, local discounts, and employee rates for hotel accommodations.

Moreover, we are devoted to offering continuous training and development opportunities to empower our team members to enhance their skills and knowledge for career advancement.

Whether you are embarking on your journey in the hospitality sector or are an experienced professional, Pyramid Global Hospitality presents a collaborative and nurturing work environment that encourages growth and success across over 230 properties globally.

Join our team and discover the advantages of working for a company that values its employees and is dedicated to delivering exceptional guest experiences.



Location Overview:
Manor Vail Lodge stands as one of Vail's original and iconic establishments.

Featuring studio, one, two, and three-bedroom condominiums, as well as luxury penthouses, Manor Vail Lodge is a full-service condominium property that offers all the amenities of a full-service hotel, including two outdoor heated swimming pools, four hot tubs, a spa, fitness center, The Fitz Bar, and the new restaurant, Ridge + River.

Situated just steps from Vail Village, Golden Peak ski area, Betty Ford Alpine Gardens, and the Ford Amphitheater, Manor Vail Lodge provides a comprehensive lodging experience in Vail.


Position Summary:


The Guest Services Trainee is responsible for accommodating guests and owners of the resort by managing check-ins and check-outs, assisting with concierge tasks, settling accounts, and addressing room-related challenges.


The Trainee will check in and out guests/owners, balance accounts, serve as a Concierge, and gain exposure to reservations and housekeeping responsibilities.


  • Position anticipated to be filled by late summer for a late fall start.

  • Compensation is $17/hour with shared housing or $20/hour without housing.
  • Benefits include retirement options with a company match, Colorado sick leave, vacation pay after a specified period, and parking.
  • Availability required for various shifts throughout the week.

Key Responsibilities:

  • Welcome, register, and assign accommodations to guests.
  • Issue room keys and provide guests with directions and an overview of property amenities.
  • Respond to inquiries regarding hotel services, guest registration, and local shopping, dining, entertainment, and travel directions.
  • Maintain records of room availability and guest accounts.
  • Calculate bills, collect payments, and provide change to guests.
  • Post charges for room, food, beverages, or telephone to the ledger.
  • Safeguard guests' valuables in hotel safes or safety deposit boxes.
  • Complete assigned shift checklists.
  • Opportunities to gain experience in Reservations and Housekeeping.
  • Eligible for discounted merchant passes or end-of-season bonuses.

Qualifications:

Education/Experience:


A high school diploma or equivalent; or one to three months of related experience and/or training; or a combination of education and experience.


Language Skills:
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with groups of customers or employees.
Mathematical Skills:
Ability to perform calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic algebra and geometry concepts.
Reasoning Skills:
Ability to apply common sense to carry out instructions provided in written, oral, or diagram form. Ability to address problems involving several concrete variables in standardized situations.
Computer Skills:


To perform this role successfully, an individual should be proficient in Microsoft Office products, including Word and Excel, as well as Spring Miller Rooms Management System database software.


Certificates and Licenses:
A valid driver's license is beneficial.
Work Environment:


The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is frequently exposed to outdoor weather conditions and extreme cold (non-weather related).

The noise level in the work environment is typically moderate.


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is regularly required to stand, use hands to handle or feel, and communicate verbally.

The employee is frequently required to stoop, kneel, crouch, or crawl. The employee may occasionally walk, reach with hands and arms, and utilize taste or smell. The employee must frequently lift and/or move up to 25 pounds.

Specific vision abilities required for this role include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Compensation Range:
The compensation for this position ranges from $17.00 to $20.00 per hour, based on qualifications and experience.