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Front Desk Representative

2 months ago

Vail, Colorado, United States Pyramid Global Hospitality Full time
About Us

Pyramid Global Hospitality is a leading hospitality company that values its employees and strives to create a supportive and inclusive work environment. Our company culture is built on the principles of diversity, growth, development, and wellbeing. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Manor Vail Lodge. As a Front Desk Representative, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Greets and registers guests, assigns rooms, and issues room keys
  • Answers inquiries about hotel services, room availability, and local attractions
  • Keeps records of room availability and guests' accounts
  • Computes bills, collects payments, and makes change for guests
  • Posts charges to ledger and deposits guests' valuables in the hotel safe
  • Completes shift checklists and performs other duties as assigned
Requirements
  • High school diploma or equivalent required; related experience and training preferred
  • Ability to read, write, and speak effectively in English
  • Basic math skills and ability to handle cash and credit transactions
  • Knowledge of Microsoft Office products and hotel management systems
  • Valid driver's license preferred
Benefits

We offer a competitive compensation package, including a salary range of $20.00-$21.00 per hour, based on qualifications and experience. Our benefits include health care benefits, retirement benefits, paid time off, and life insurance.