Bilingual Customer Service Specialist
1 week ago
As a Bilingual Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, address inquiries about products, and provide suitable recommendations. The role involves promptly resolving customer concerns, ensuring maximum satisfaction, and staying knowledgeable about product features while maintaining high-quality standards. Your primary focus will be on delivering excellent customer service and meeting sales targets.
In this role, you will be based at Store #5240, located at: 1077 New Britain Ave., West Hartford, CT 06110
Responsibilities:
- Provide outstanding sales service to ensure high levels of customer satisfaction
- Assist customers in person and over the phone, understanding their needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Achieve monthly, quarterly, and yearly sales goals
- Maintain precise work order files and formulas
- Stock shelves, set up displays, and clean store equipment
- Assist in loading/unloading delivery trucks and making deliveries as needed
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures and suggest ways to improve sales
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English and Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least one (1) year experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint related products
- Previous work experience operating tinting and mixing equipment
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