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Bilingual Customer Service Specialist

2 months ago

West Springfield, United States Sherwin-Williams Full time

As a Bilingual Customer Service Specialist, you will work closely with both wholesale and retail customers to understand their needs, answer questions about products, and provide expert recommendations. Your role will also involve promptly resolving customer concerns, ensuring maximum satisfaction, and maintaining high-quality visual standards of the products and store. Achieving excellent customer service and meeting sales goals are key responsibilities. You will be based at Store #705148, located at 835 Memorial Avenue, W Springfield, MA 01089.

Essential Duties and Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work without needing sponsorship for employment work visa status
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to retrieve material from shelves and lift and carry up to 50 lbs. frequently
  • Must be willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and related products
  • Have previous work experience operating tinting and mixing equipment