Client services representative

4 weeks ago


El Paso, United States Randstad Full time

Randstad is supporting a leading wealth management company who is in search of hiring Client Service Reps to support their team in El Paso. The ideal candidate has a passion for helping people plan and achieve their retirement goals and offers a problem-solving mindset, with a focus on educating clients. If you or anyone in your network could benefit from this opportunity, please consider applying today

salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

  • Client support during tax season: Answer inbound calls from clients with questions regarding their IRA accounts such as:
    • When will my tax form be available?
    • Can you help me take out a distribution?
    • Can I have a check mailed to me?
  • Assist clients with processing distributions, Roth conversions, and changes to tax withholding elections.
  • Handle 25-35 calls per day, with each call lasting between 5-15 minutes, depending on the complexity of the client's questions
  • Performance Metrics:
    • Maintain 85% schedule adherence.
    • Keep wrap-up time under 15% of total call time.
  • Provide clear, concise information to help clients understand retirement products, services, and IRS regulations
  • Foster trust and satisfaction through expert guidance and problem-solving


Skills Excel Financial Services Client Service Call Center Support Basic Computer Skills
Qualifications Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

  • El Paso, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, Representative, Financial, Service, Solutions Advisor, Retail, Banking, Client


  • El Paso, Texas, United States Randstad Full time

    Client Services RepresentativeRandstad is partnering with a leading wealth management company to find a skilled Client Services Representative to support their team in El Paso. The ideal candidate is passionate about helping individuals plan and achieve their retirement goals and possesses a problem-solving mindset with a focus on educating clients.Key...


  • El Paso, Texas, United States Randstad US Full time

    **Job Summary**We are seeking a Client Services Representative to support our team in El Paso. The ideal candidate has a passion for helping people plan and achieve their retirement goals and offers a problem-solving mindset, with a focus on educating clients.**Responsibilities** Assist clients with processing distributions, Roth conversions, and changes to...


  • El Paso, Texas, United States GC Services Full time

    Unlock Your Career PotentialAt GC Services, we're committed to providing exceptional customer service and support. As a Customer Service Representative, you'll play a vital role in delivering a world-class experience to our clients.What We OfferCompetitive Compensation: Earn up to $15/hour and enjoy paid time off after 90 days of employment.Benefits Package:...


  • El Paso, United States GC Services Full time

    Inte. Logix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal c Customer Service Representative, Customer Service, Customer Experience, Representative, Retail


  • El Paso, United States Edfinancial Services Full time

    Edamerica is looking to hire 5 on-site full-time Customer Service Representatives. Edamerica is an extended business office for colleges and universities across the country. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done in higher education. ABOUT EDFINANCIAL We continue to...


  • El Paso, Texas, United States Edfinancial Services Full time

    {"title": "Customer Service Representative", "description": "Job SummaryEdfinancial Services is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service via phone, chat, or email.Key ResponsibilitiesHandle customer inquiries with...


  • El Paso, Texas, United States Edfinancial Services LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Edfinancial Services LLC.Job SummaryAs a Customer Service Representative, you will be responsible for providing exceptional customer service via phone, chat, or email, resolving customer inquiries and issues in a...


  • El Paso, Texas, United States Edfinancial Services Full time

    About the Role:We are seeking a dedicated Customer Service Representative to join our team at Edfinancial Services. As a Customer Service Representative, you will be responsible for handling customer inquiries via phone, chat, or email with professionalism and patience.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and...


  • El Paso, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Texas. You must be located in Texas. As a Customer Service Representative you will provide Customer Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service


  • El Paso, United States EdFinancial Services, LLC Full time

    Edamerica is looking to hire 5 on-site full-time Customer Service Representatives. Edamerica is an extended business office for colleges and universities across the country. In these concerning economic times, you will have peace of mind knowing we a Customer Service Representative, Customer Service, Representative, Retail


  • El Paso, United States Trans Perfect Translations Full time

    Each of our 100 offices has its own individual identity, and each also has its own unique rewards. Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensu Customer Service, Customer Service Representative, Representative, Skills, Retail, Business Services


  • El Paso, Texas, United States Spark Theory Innovations Full time

    Unlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a talented Customer Service Representative to join our team at Spark Theory Innovations.About the RoleAs a Customer Service Representative, you'll be the face of our...


  • El Paso, Texas, United States Kelly Services, Inc. Full time

    Job Summary: As a Call Center Representative at Kelly Services, Inc., you will be responsible for handling a high volume of customer service calls, entering conversations into a database, and retrieving information to assist customers.Key Responsibilities:Handle inbound and outbound customer service callsEnter conversations into a database for...


  • El Paso, United States Automatic Data Processing Full time

    ADP is hiring a My. Life Advisor. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achie Customer Service Representative, Customer Service, Client Service, Representative, Technology, Retail, Human...


  • El Paso, Texas, United States ADP Full time

    Unlock Your Career Potential at ADPAre you a motivated and experienced professional looking to take your career to the next level? Do you have a passion for delivering exceptional client service and leading high-performing teams? If so, we may have the perfect opportunity for you!About the RoleWe are seeking a highly skilled Team Lead, Client Service...


  • El Paso, Texas, United States Edfinancial Services Full time

    Job Opportunity at Edfinancial ServicesWe are seeking a dedicated Customer Service Representative to join our team at Edfinancial Services. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.About the RoleThis is a full-time position that requires flexibility, particularly during peak...


  • El Paso, Texas, United States Omni Interactions, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Omni Interactions, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound phone calls, chat messages, and emails.Key...


  • El Paso, Texas, United States Spark Theory Innovations Full time

    Job DescriptionAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication and problem-solving skills? We are seeking a highly motivated and dedicated Customer Service Representative to join our team at Spark Theory Innovations.As a Customer Service Representative, you will be responsible for providing...


  • El Paso, Texas, United States Edfinancial Services Full time

    Job OverviewEdfinancial Services, a leading contractor for the Department of Education, is seeking dedicated Customer Service Representatives. If you excel in customer service and want to grow with a stable, expanding company, we want to hear from you.Key ResponsibilitiesHandle customer inquiries via phone, chat, or email with professionalism and...