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Program Support
3 months ago
Join our Shared Services Team
Our Shared Services team provides administrative support and services throughout our organization. We are committed to providing high-quality support and our mission of providing effective and efficient human services.
If you are passionate about your career, enjoy helping people, and want the opportunity to make a difference in the lives of people within your community, apply now
Summary of Responsibilities:
This person will perform general clerical duties in support of the Mental Health/IDD/AE/Early Intervention/Base Service Unit as well as any other departments in need of assistance. Work involves typing, filing, answering phones, scanning documents, posting and sorting mail, and assisting in processing a variety of documents. All functions are performed within established procedures and guidelines, and instruction is provided for new assignments.
Essential Functions:
- Answers and routes incoming calls
- Makes computer entries of MH/IDD/EI/ consumer information contract terms
- Types reports, forms, correspondence, and other material
- Scans documents into consumer file
- Faxes and/or mails consumer information to proper party after verifying the existence of a properly executed release
- Sorts and distributes program's incoming mail as well as all intra-company mail
- Maintains and monitors client statistical data, and compiles data for reports
- Complies with HIPAA privacy and security regulations that govern disclosure of protected health information (PHI)
- Maintains supply order list and makes orders as required
- Distribute and file documents and correspondence
Personal Characteristics:
Independent, Tech-Savvy, Responsive, Kind, Ethical, Motivated, Active Listener, Life-Long Learner, Adaptable, Confidential, Resourceful, Values, & Trustworthy
Education and Experience:
High School Diploma or Equivalency, Associate Degree Preferred, experience with Microsoft Office (Excel, Outlook, Word), typing skills, excellent customer service skills
Type forty (40) words per minute, error free
Employment Requirements:
Automobile and Valid Insurance, Valid Driver's License, acceptable Motor Vehicle Record Check, Act 33 and Act 34 Clearances, FBI Fingerprint Clearance, Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance
Working Conditions:
Prolonged periods working on a computer in an open office environment, comfortable communicating through virtual technology, and occasional travel (day) may be required for meetings. Must be able to lift up to 15 pounds.
