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Service Coordinator

4 months ago

Chantilly, United States Compu Dynamics LLC Full time

Join our growing team Compu Dynamics has an opening for a Service Coordinator 1 on our Service Admin team

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Assists in dispatching Service Technicians according to the schedule
  2. Assists in sending changes to the schedule to the techs as they happen. Keep changes updated in Tech Tool or Sage Dispatch
  3. Assists in confirming Time and Work Summary Entry Complete for all Techs from Previous Day.
  4. Report to Service Manager any Technician Deficiencies for remedy
  5. Makes follow-up calls to customer to ensure satisfaction from the previous days jobs
  6. Assists in staking and racking jobs for the next day
  7. Assists in ordering service repair parts and coordinate pick up with technicians
  8. Assists in scheduling the following week of work and communicate to the techs every Friday
  9. Previous Week PM Schedule Missed PMs Communicate to Director and plan to resolve
  10. Calls PM customers for schedule confirmation
  11. Review PTO Schedule against on call schedule for overlaps.
  12. Ensure no more than one tech on PTO at any given time the following month
  13. Responsible for maintaining a high level of professionalism with clients, vendors and colleagues.
  14. Operates vehicles and other equipment safely; adheres to safety protocols; reports hazards and risks; behavior contributes to a safe and secure working environment

Required Education and Experience:

  1. High School Diploma or equivalent
  2. 0-2 years experience in customer service/dispatch

Preferred Education and Experience:

  1. HVAC industry experience
  2. Understanding of data center critical power and cooling systems

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