Technical Support Specialist

2 weeks ago


Orlando, United States Stax Connect Full time

Job Type

Full-time

Description

The Technical Support Specialist(TSS) will require an aptitude for diagnosing and resolving problems in the areas of Operating Systems, applications, connected peripherals and computer hardware for Internal Clients. Company technical assets that are to be inventoried, maintained or assigned out would be managed by this role. The TSS takes ownership of support requests reported by colleagues to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.

Key Responsibilities & Objectives

  • Initial triage, troubleshooting, maintaining entries of detailed updates & resolving Internal IT Service Desk tickets.
  • Ensures incidents and requests are handled according to service level agreements (SLA) by taking ownership of incidents/requests through to resolution/fulfillment.
  • Execute the plans set forth by the Information Systems Manager on a technical level
  • Endpoint configuration for multiple operating systems including MacOS and Windows devices
  • Maintain Asset Inventory across multiple locations
  • Hardware & Peripheral support and maintenance
  • Assist in companywide technology projects and implementations as needed, including design, deployment and configuration of applications, hardware, and tools
  • Assist with security tasks such as patch management in Windows, Mac and Linux environments.
  • Create and maintain configuration documentation, as well as system and operations documentation.
  • Maintain existing & collaborate on creating automation scripts for MacBook deployments
  • Other duties as assigned
Requirements
  • 2+ years of related experience and/or training, or equivalent combination of education and experience
  • Superb verbal and electronic communication skills
  • Strong analytical skills with the ability to produce strong results
  • Able to work independently and be a self starter
  • Strong working familiarity with Mac OS X & Windows OS
  • Knowledge with all Apple Products (MacBook, MacMini, iPhone, iPad, AppleTV, etc.)
  • Experience with troubleshooting, installation, maintenance of Office Equipment such as printers, headsets, conference web equipment, desk phones, monitors, TVs
  • Proficient with multiple Web Conferencing Applications & related hardware
  • Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware
  • Familiarity developing scripts for automating administrative tasks
  • Additional Applications Experience is a Plus: Office365, Google Workspace, Okta, Jamf, Slack, Zoom, Jira, Dialpad, and/or Zapier
  • Ability to carry/relocate computer & other electronic equipment weighing up to 60 lbs
  • Strong data management, communication and organizational skills
  • Experience creating reports, optimizing processes, and managing dashboards
  • Superb time management, prioritization of tasks and ability to meet deadlines independently
  • Strong proficiency in Google Office (Doc, Sheets, Slides, Drive, Gmail, Calendar)
  • Highly self-motivated and dependable


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