Current jobs related to Enterprise Customer Success Manager - Washington - UpGuard
-
Customer Success Manager
17 hours ago
Washington, United States Localizationacademy Full timeJob Title: Customer Success Manager (Enterprise) - RemoteJob OverviewWe are in search of a committed Customer Success Manager who will play an essential role in ensuring the satisfaction and ongoing success of our esteemed enterprise clients. This position is crucial for enhancing customer retention, fostering growth, and acting as a strong advocate for our...
-
Enterprise Customer Success Strategist
2 weeks ago
Washington, United States salesforce, inc. Full timeWe're Salesforce, the company that inspires business innovation with AI, Data, and CRM. Our core values drive us to help companies across industries create new paths to connect with customers in a whole new way. As a Trailblazer, you'll be empowered to drive your performance and career growth while improving the world.The Solution Architect leads enterprise...
-
Enterprise System Consultant Manager
6 days ago
Washington, United States TriTech Enterprise Systems Full timeJob DescriptionWe are looking for an experienced Enterprise System Consultant Manager to manage and coordinate the delivery of enterprise-level solutions. The successful candidate will have a proven track record of providing full lifecycle services within an enterprise environment and managing, coordinating, and establishing priorities for entire project...
-
Customer Success Manager
1 week ago
Washington, United States SAIC Full timeA trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Customer Success Lead to join our Digital...
-
Customer Success Manager
1 week ago
Washington, United States Cisco Full timeThe application window is expected to close on: 12/23/24. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The required locations for this role are: Washington, DC, US - Richmond, VA - Philadelphia, PA - Herndon, VA - Fulton, MDMeet the Team You will work closely with a diverse...
-
Senior Customer Success Manager
1 week ago
Washington, United States Thomson Reuters Full timeThe Senior Customer Success Executive (Sr CSM) for Corporate Segment- Global Account Management (GAM) will be responsible for Legal Global Key Enterprise customers within our business. The Sr CSM leads renewal and upsell sales motions for top existing accounts, driving retention during the renewal window and handles more complex deals. This role is assigned...
-
Washington, United States Enterprise Mobility Inc Full timeOverviewEnterprise Mobility Inc operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are a top-rated company to work for and the largest privately owned automotive rental and leasing company in North America. We are seeking a highly skilled Full Time Customer Assistance Representative Sr (CAR Sr) to provide exceptional...
-
Enterprise Technology Manager
6 days ago
Washington, Washington, D.C., United States Trubest Enterprise Solutions LLC Full timeAbout the RoleWe are seeking an experienced Enterprise Technology Manager to join our team at TruBest Enterprise Solutions LLC. The successful candidate will be responsible for the management and delivery of technology-related projects across various departments.Key Responsibilities:Manage and deliver technology projects with a focus on cloud infrastructure,...
-
Senior Customer Success Manager
1 month ago
Washington, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
IT Compliance Specialist
4 weeks ago
Washington, Washington, D.C., United States Enterprise Bank and Trust Full timeWe are seeking a highly skilled IT Auditor to join our team at Enterprise Bank and Trust. As an IT Auditor, you will play a key role in ensuring the integrity of our technology controls and compliance with regulatory requirements.Job DescriptionThis is a challenging and rewarding position that requires strong analytical and communication skills. The...
-
Washington, United States Remote Services Inc. Full timeSr. Customer Success Manager, Strategic at Smartsheet Location: Remote, US Bellevue, Washington Salary: $105,000 Annually Benefits: Career Development, 401k Matching/Retirement Savings, Dental Insurance, Disability Insurance, Health Insurance, Life Insurance, Flexible/Unlimited PTO, Paid Community Service Time, Paid Holidays, Paid Sick Leave, Paid Vacation,...
-
Enterprise Systems Consultant
3 weeks ago
Washington, United States TriTech Enterprise Systems Full timeJob OverviewWe are seeking an experienced Enterprise Systems Consultant to join our team at TriTech Enterprise Systems. This is a one-year contract with options to extend.The successful candidate will lead the analysis, design, implementation, and optimization of business systems to meet organizational needs. As the key liaison between business stakeholders...
-
Customer Experience Manager
4 weeks ago
Washington, United States Localizationacademy Full timeJob Title: Customer Experience Manager - Enterprise SolutionsWe are seeking a talented Customer Experience Manager to join our team at Localization Academy. As a Customer Experience Manager - Enterprise Solutions, you will be responsible for designing and delivering exceptional customer experiences that drive satisfaction and loyalty.Job Overview:Design and...
-
Customer Success Manager
6 months ago
Washington, United States Goodshuffle Pro Full timeAbout the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in...
-
Customer Success Manager
2 months ago
Washington, United States Plexus Full timeWe are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in...
-
Senior Enterprise Sales Manager
3 days ago
Washington, United States Fortinet Full timeJob SummaryFortinet seeks an experienced Senior Enterprise Sales Manager to lead and drive its sales team in the Enterprise market. The ideal candidate will have a proven track record of managing high-performing teams and achieving significant revenue growth.Key ResponsibilitiesTeam Leadership: Manage and motivate a team of Enterprise Account Managers to...
-
Washington, United States salesforce Full timeWe are seeking a Senior Technical Consultant to join our Professional Services team within the Customer Success Group. This role involves working as part of a team demonstrating technical thought leadership in customer and partner engagements, leading to the successful delivery of solutions, including enterprise integrations using middleware tools and...
-
Enterprise Technology Specialist
2 days ago
Washington, Washington, D.C., United States Trubest Enterprise Solutions LLC Full timeJob Description: Enterprise Technology SpecialistTruBest Enterprise Solutions LLC is seeking an Enterprise Technology Specialist to join our team. As an Enterprise Technology Specialist, you will be responsible for the planning, implementation, and maintenance of enterprise-level technology solutions. This includes managing and troubleshooting Microsoft...
-
Senior Enterprise Sales Manager
4 weeks ago
Washington, United States Fortinet Full timeJob DescriptionAs a key member of our team at Fortinet, you will play a crucial role in driving direct sales into major enterprise accounts.We are seeking an experienced Senior Enterprise Sales Manager to join our sales team. In this position, you will be responsible for managing and driving direct sales into Major Enterprise Accounts.Your primary objective...
-
Strategic Customer Success Leader
2 days ago
Washington, Washington, D.C., United States Lilt Full timeAbout LILTLILT is the leading AI solution for enterprise translations, revolutionizing the way global organizations deliver multilingual digital customer experiences at scale.Our patented Contextual AI Engine understands the nuances of content and target audiences, delivering hyper-accurate business-focused results. With seamless integrations and...
Enterprise Customer Success Manager
3 months ago
Who are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. Why are we hiring for this role? Due to continued growth, the Customer Success team is expanding and we require an Enterprise Customer Success Manager (CSM) to join our high-performing team. As an Enterprise Customer Success Manager, you'll report to the CSM Lead and be responsible for proactive engagement with our largest and most valuable customers in an assigned region. The Enterprise CSM will guide our customers to optimal value realization while at the same time partnering with their customers on their business needs. The Enterprise CSM will also be responsible for maintaining increasing NRR across its portfolio. What will you accomplish? You will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle. You will act as a trusted advisor to your customers, meeting regularly with relevant stakeholders and continuing to drive engagement. You will onboard strategic customers focusing on maximizing value while finding opportunities to increase usage and create long-term value. You will provide resources to your customers, including success plans, and customer-specific training sessions, and organize regular check-in calls. You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. Advocate for the customer; provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities. Drive customer satisfaction, product adoption, and ultimately, increase the lifetime customer value of your assigned customers. Develop strategic account plans that clearly articulate the customer’s business, their goals, and how UpGuard can play into their success. Engage and collaborate in a fast-moving global team, contributing to ongoing improvements. What do we need from you? 4+ years' experience in customer success, and account management working with or for enterprise organizations. Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels. Experience with supporting, building & maintaining customer relationships. Highly organized with the ability to update existing documentation and document new processes. Proven success in owning growth and revenue for a book of business including the end-to-end renewal process. An understanding of cyber risk management or risk management frameworks. Experience navigating large and complex organizations to multithread and uncover opportunities for expansion. High level of proficiency in the English language, both written and spoken. The ability to work cross-functionally with many internal groups and be a team player. Can translate complex ideas to a variety of audiences. Ability to work with multiple teams, stakeholders, and subsidiaries within an organization. High energy and a willingness to learn. Self-motivated, independent, and organized. What would give you an edge? Experience in Customer Success tools, such as ChurnZero or GainSight. Experience with a CRM, such as HubSpot or Salesforce. Understanding of technical cyber security compliance and certification activities such as NIST, PCI, and ISO27001. Understanding of Cyber Security best practices. Experience in project management. Basic/working knowledge of APIs. Experience navigating large enterprise relationships from implementation through value recognition and expansion. What's in it for you? Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to Generous compensation: The base salary range for this role is between $85,000 and $105,000 plus a quarterly bonus. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience Great perks: Health, dental, and vision insurance, 401k, monthly wellness and grocery subsidies, WFH set-up allowance, generous learning and development budget #J-18808-Ljbffr
