Customer Success Manager
1 week ago
A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Customer Success Lead to join our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands. Role Summary: The Customer Success Manager establishes and continuously drives an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, AI, and business analytics technologies across all mission activities. Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD. Core Responsibilities: Ensure customers have a seamless, positive experience with the platform and are completely satisfied with the solutions provided. Collaborate with the PM and Chief Architect/Engineer to recommend and drive system enhancements that lead to better customer outcomes. Cultivate and manage relationships with stakeholders and customers. Work across different teams within the organization to align goals, share customer insights, and ensure that the customer's voice is represented in product and service development. Design, develop, and maintain digital content to improve service delivery and enhance customer understanding and competencies in using high-tech platforms. Qualifications Essential Qualifications: Possess a minimum of an active TS security clearance with SCI eligibility. Possess a minimum of 5 years of experience as a Customer Success Lead. Possess a bachelor’s degree in a related discipline. Possess experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability. Preferred Qualifications: Master’s degree. Possess experience analyzing high tech systems, identifying improvements, and advocating for changes that positively affect customer outcomes. Possess experience in planning and designing communications strategies for a large organization. Possess experience improving customer success for high tech platforms involving data analytics, AI/ML, or decision support systems. Possess experience in designing and delivering knowledge management documents and customer training courses either in person or online. Possess experience in using at least one commercial Content Management System (CMS). Experience supporting organizations or customers through digital modernization, particularly related to cloud, data, DevSecOps, and AI/analytics. Join SAIC: Be a part of a team that's passionate about the power of AI to transform the public sector. Apply Now: Interested candidates with a drive for innovation are encouraged to apply. Share your passion, expertise, and leadership by joining our team. #J-18808-Ljbffr
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Customer Success Manager
16 hours ago
Washington, United States Localizationacademy Full timeJob Title: Customer Success Manager (Enterprise) - RemoteJob OverviewWe are in search of a committed Customer Success Manager who will play an essential role in ensuring the satisfaction and ongoing success of our esteemed enterprise clients. This position is crucial for enhancing customer retention, fostering growth, and acting as a strong advocate for our...
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Customer Success Manager
6 months ago
Washington, United States Goodshuffle Pro Full timeAbout the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in...
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Customer Success Manager
1 week ago
Washington, United States Cisco Full timeThe application window is expected to close on: 12/23/24. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The required locations for this role are: Washington, DC, US - Richmond, VA - Philadelphia, PA - Herndon, VA - Fulton, MDMeet the Team You will work closely with a diverse...
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Customer Success Manager
2 months ago
Washington, United States Plexus Full timeWe are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in...
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Senior Customer Success Manager
1 month ago
Washington, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Customer Success Manager, BEATS
1 month ago
Washington, United States Amazon Full timeJob ID: 2809725 | Amazon.com Services LLC This role is located in one of our approved office locations in Seattle, WA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with BEATS-Amazon Vendor Services, you will work with Amazon’s top vendor partners,...
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Customer Success Manager, Government
1 week ago
Washington, United States Thomson Reuters Full timeAbout the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions. Key Responsibilities: Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and...
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Customer Success Account Manager
1 week ago
Washington, United States Picus Full timeAre you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About Picus Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and...
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Customer Success Program Manager
4 weeks ago
Washington, Washington, D.C., United States T-Rex Solutions Full timeAbout the Role:T-Rex Solutions is seeking a seasoned professional to lead our Customer Success team, driving customer satisfaction and engagement.Job Summary:The Customer Success Program Manager will oversee the delivery of IT infrastructure and application projects, ensuring timely completion and exceeding customer expectations.Main Responsibilities:Develop...
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Customer Success Manager
3 months ago
Washington, United States Williams Lea Full timeWilliams Lea is hiring for a Senior Client Services Manager for a Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm.Pay: $90,000 to $95,000 per yearBenefits:Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid...
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Senior Customer Success Manager
1 week ago
Washington, United States Thomson Reuters Full timeThe Senior Customer Success Executive (Sr CSM) for Corporate Segment- Global Account Management (GAM) will be responsible for Legal Global Key Enterprise customers within our business. The Sr CSM leads renewal and upsell sales motions for top existing accounts, driving retention during the renewal window and handles more complex deals. This role is assigned...
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Customer Success Manager
4 weeks ago
Washington, United States Remote Services Inc. Full timeCompany OverviewSmartsheet is a tech company that empowers teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries who change the way the world works.SalaryThe estimated salary for this role is $105,000 annually, with opportunities for growth and development.Job DescriptionWe're...
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Customer Success Director
23 hours ago
Washington, Washington, D.C., United States T-Rex Solutions Full timeAbout the RoleWe're looking for a seasoned Customer Success Manager to join our team at T-Rex Solutions. As a key member of our Customer Success Team, you will be responsible for maintaining active relationships with customers, ensuring that project teams meet their needs, and resolving conflicting requirements and priorities. This is an exciting opportunity...
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Senior Customer Success Manager, BEATS
1 week ago
Washington, United States Amazon Full timeJob ID: 2810935 | Amazon.com Services LLC This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth...
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Customer Success Executive
5 days ago
Washington, Washington, D.C., United States Level One Personnel Full timeAbout the Opportunity: Level One Personnel is seeking a highly motivated and experienced Customer Success Executive to join our team. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and driving revenue growth through account management, sales strategy, and customer engagement. You will work closely with our...
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Amazon Senior Customer Success Manager
4 weeks ago
Washington, United States Amazon Full timeJob Overview">About the Role: Amazon is seeking a highly skilled and experienced Senior Customer Success Manager to join our Vendor Services team. This role will be responsible for driving business growth for some of our most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic...
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Washington, United States Remote Services Inc. Full timeSr. Customer Success Manager, Strategic at Smartsheet Location: Remote, US Bellevue, Washington Salary: $105,000 Annually Benefits: Career Development, 401k Matching/Retirement Savings, Dental Insurance, Disability Insurance, Health Insurance, Life Insurance, Flexible/Unlimited PTO, Paid Community Service Time, Paid Holidays, Paid Sick Leave, Paid Vacation,...
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IT Risk Management Expert
3 days ago
Washington, Washington, D.C., United States Customer Value Partners Full timeAbout the JobWe are looking for a talented Cybersecurity Analyst to join our team at Customer Value Partners, LLC.This is an exciting opportunity to contribute to our mission of transforming healthcare, enhancing security, and making government work better.The estimated salary for this role is $160,000 - $220,000 per year, depending on experience and...
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Customer Success Manager, CoCounsel
1 month ago
Washington, United States Thomson Reuters Full timeAbout the Role Thomson Reuters is looking for a Customer Success Manager to join our Customer Success team, focused on our CoCounsel Core & Drafting products. This role is specifically aimed at supporting state and federal US courts in their adoption and use of CoCounsel. In this role you will be working directly with the courts that choose to evaluate...
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Implementation Project Manager
7 days ago
Washington, Washington, D.C., United States Promise Co. Full timeAbout Promise Co.Promise Co. is a leading provider of innovative fintech solutions that empower utilities and government agencies to create flexible, affordable options for individuals struggling with debt. Our approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and...