Senior Customer Success Manager
2 weeks ago
The Senior Customer Success Executive (Sr CSM) for Corporate Segment- Global Account Management (GAM) will be responsible for Legal Global Key Enterprise customers within our business. The Sr CSM leads renewal and upsell sales motions for top existing accounts, driving retention during the renewal window and handles more complex deals. This role is assigned a book of business specific to Enterprise customers and will be responsible for the development of customers' knowledge on their suite of offerings. The Sr CSM will manage these customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects and strong business acumen to remove obstacles interfering with growth and retention of customers. Location: can be remote based, must be based in the US. About the Role : In this opportunity as a Sr. Customer Success Executive, you will: Understand "what success looks like" for our customers and partner with them to define their business outcomes. Deliver educational activities across the customer lifecycle including onboarding, adoption, and long-term commitment and track against targets over time. Drive best practices that are developed with your customer-base that can be shared with other members of the team. Includes but not limited to, developing commercial growth strategies, defining how best to collaborate with internal partners such as Sales and Professional Services, and identifying long-term Customer Success Plans that are best in class for others to learn from. Tracking customer health - Identify, track, and escalate components of our customer health; raise critical customer concerns internally and mobilize resources to resolve issues. Monitor usage data, health gauges and growth opportunities to build useful insights and strategically adjust when needed. Growing value - Assess the maturity of deployed offerings and functionality to make recommendations for improvement. Work closely with the commercial team to activate those opportunities. Ensure customers derive maximum value from their investment and collaborate with other Thomson Reuters partner teams that result in retention, growth, and education, tailored to their workflow. Leverage technology tools (e.g., Gainsight and Salesforce) to keep all client information updated, manage team pipeline, and forecast financial projections accurately. Lead business plan presentations of your book of business which account for planning, preparation, and execution of how to maximize efficiency, retention, and growth within your customer base. Key Deliverables Develop relationships and optimize Enterprise customer accounts. Delivery of target financial and customer experience objectives for the Corporates segment (e.g., client renewal rate and value growth through increased customer adoption). Forecast monthly renewal and growth targets. Reporting on market and competitor activities. Represent the Customer Success team through presentations across internal meetings with other company functions necessary to perform duties and aid business development. Ensure key metrics are tracked such as active users, user logon, usage metrics and overall retention rates. Liaise between the customer and Thomson Reuters teams such as customer support, professional services, technology, and product management teams, as needed. About You: You're a fit for the role of Customer Success Executive if you have: 4-year college degree or equivalent experience. Juris Doctorate preferred. 8+ years of professional experience, with a minimum of 5 years' experience in customer success. Experience in Gainsight and Salesforce. Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus. Experience working in and around cloud software solutions and cloud delivery models. Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solve. #LI-TK1 #J-18808-Ljbffr
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Senior Customer Success Manager
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Washington, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Washington, United States Amazon Full timeJob ID: 2810935 | Amazon.com Services LLC This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth...
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Senior Customer Success Manager
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Amazon Senior Customer Success Manager
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Washington, United States Amazon Full timeJob ID: 2710429 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior...
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Washington, United States salesforce Full timeWe are seeking a Senior Technical Consultant to join our Professional Services team within the Customer Success Group. This role involves working as part of a team demonstrating technical thought leadership in customer and partner engagements, leading to the successful delivery of solutions, including enterprise integrations using middleware tools and...
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Customer Success Manager
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Customer Success Manager
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Washington, United States SAIC Full timeA trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Customer Success Lead to join our Digital...
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Customer Success Manager
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Washington, United States Localizationacademy Full timeJob Title: Customer Success Manager (Enterprise) - RemoteJob OverviewWe are in search of a committed Customer Success Manager who will play an essential role in ensuring the satisfaction and ongoing success of our esteemed enterprise clients. This position is crucial for enhancing customer retention, fostering growth, and acting as a strong advocate for our...
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Customer Success Manager, BEATS
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Washington, United States Thomson Reuters Full timeAbout the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions. Key Responsibilities: Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and...
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Customer Success Account Manager
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Senior Customer Partnership Manager
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