Enterprise Customer Success Strategist

5 days ago

Washington, United States salesforce, inc. Full time

We're Salesforce, the company that inspires business innovation with AI, Data, and CRM. Our core values drive us to help companies across industries create new paths to connect with customers in a whole new way. As a Trailblazer, you'll be empowered to drive your performance and career growth while improving the world.

The Solution Architect leads enterprise customer engagements, partnering with collaborators to achieve vision and deliver key results. They serve as hands-on advisors using strong communication skills, solution knowledge, Salesforce product expertise, industry experience, consulting experience, and knowledge of client business to deliver customer return on investment.

Solution Architects are skilled presenters and facilitators who co-create vision and execute plans with customers, acquiring their acceptance of delivered solutions. They can drive difficult conversations, remove roadblocks, and analyze issues to resolve root causes. They interact with technical and business customers from all levels through C-suite, understanding requirements, analyzing information, and crafting comprehensive solutions.

They demonstrate a strong understanding of typical business challenges faced by customers within the industry and are stewards of Professional Services Methodology. Solution Architects engage with Customer Success and Product teams to ensure solutions drive effective value achievement. They supply thought leadership and standard methodologies, engaging with cloud-specific practices teams.

Your Impact: Responsibilities

We're seeking a Solution Architect to serve as a strategic advisor and Salesforce product authority to our largest, most sophisticated enterprise customers. Your responsibilities will include:

  • Serving as a trusted advisor to clients.
  • Identifying and leading internal initiatives to grow the consulting practice.
  • Guiding customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
  • Collaborating and communicating effectively with various levels of client organizations.
  • Identifying and proactively leading risk areas and committing to resolving issues.
  • Handling customer expectations and negotiating solutions with customers and third-party partners.
  • Reviewing and correcting project/program direction, approach, and key artifacts.
  • Driving program visions and advising on strategies to enable technologies, including the Salesforce platform.

Minimum Qualifications

We require:

  • 5+ years of experience in enterprise-level projects using waterfall and agile software development methodologies.
  • Extensive experience with configuration and customization on the Salesforce platform.
  • Authority level experience defining system architecture landscapes and delivering comprehensive solutions.
  • Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system designs.
  • Hands-on experience with Service Cloud and Experience Cloud.
  • Strong presentation skills and ability to articulate complex concepts.
  • Meticulous individuals with rapid learning abilities.
  • Strong communication skills and ability to develop materials for diverse audiences.
  • A great listener with ability to connect with people in diverse roles.
  • Resourceful thinkers who can solve problems.
  • Possible travel of about 25%, depending on customer needs.

Preferred Qualifications

We prefer candidates with:

  • Delivering high-value business outcomes using an agile approach.
  • Confirmed results leading customer and/or partner success stories.
  • Relevant Salesforce certifications and consulting experience.

Estimated Salary Range

We offer a competitive salary range of $128,300 to $217,200 per year, based on location and experience.

  • Enterprise IT Strategist

    2 weeks ago

    Washington, United States Saxon Global Full time

    Saxon Global Seeks Experienced Enterprise IT StrategistWe are seeking a highly skilled and experienced Enterprise IT Strategist to join our team at Saxon Global. As an Enterprise IT Strategist, you will play a key role in developing and implementing strategic plans for the company's IT infrastructure.Job SummaryThe Enterprise IT Strategist will be...

  • Enterprise Cloud Security Strategist

    2 weeks ago

    Washington, Washington, D.C., United States Abbtech Professional Resources Full time

    Job OverviewAbsbbtech Professional Resources is seeking a highly skilled Enterprise Cloud Security Strategist to join our team. This role offers a competitive salary of $160,000 per year.About the RoleThe Enterprise Cloud Security Strategist will be responsible for architecting and managing the modernization, growth, and maturity of multiple technical...

  • Enterprise Risk Strategist

    2 weeks ago

    Washington, Washington, D.C., United States The Fannie Mae Full time

    About Fannie MaeFannie Mae is a leading provider of affordable housing finance solutions, working to make a home a possibility for millions of homeowners and renters.Estimated Salary Range: $119,000 - $155,000 per yearOur team is seeking an experienced Enterprise Risk Strategist to join our risk management function. This role will provide expert advice on...

  • Enterprise Sales Strategist

    3 weeks ago

    Washington, Washington, D.C., United States Staples, Inc. Full time

    About Staples, Inc.At Staples, we are committed to understanding our customers' unique needs and providing them with world-class sales and support teams. Our business is built on the principles of innovation, collaboration, and customer satisfaction.Job OverviewThis role is part of our Business Development Management (BDM) team, responsible for driving sales...

  • Enterprise Automation Strategist, Federal

    2 weeks ago

    Washington, United States HyperScience Full time

    Company OverviewHyperscience is a leading provider of enterprise AI infrastructure software, specializing in hyperautomation. The company's Hypercell platform unlocks the value of back office data by automating end-to-end processes and transforming complex documents into actionable insights. This enables organizations to streamline operations, improve...

  • Enterprise Customer Success Manager

    3 months ago

    Washington, United States UpGuard Full time

    Who are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...

  • Enterprise Security Strategist

    2 weeks ago

    Washington, United States VERSAR, INC. Full time

    **Job Summary**Versar, Inc. is seeking a highly skilled Enterprise Security Strategist to support the Department of Homeland Security's Enterprise Engineering Division within the Office of the Chief Information Officer. This candidate will work closely with a team of network and security engineers, data center specialists, and DHS stakeholder groups to...

  • Chief Enterprise Solution Strategist

    3 weeks ago

    Washington, Washington, D.C., United States Harmonia Holdings Full time

    We are seeking an experienced Chief Enterprise Solution Strategist to join our team at Harmonia Holdings Group, LLC.As a top-ranked federal government contractor, we pride ourselves on delivering innovative solutions that meet the evolving needs of our clients. Our ideal candidate will be a strategic thinker with a proven track record of developing and...

  • Enterprise Technology Strategist

    2 weeks ago

    Washington, Washington, D.C., United States Insight Global Full time

    Company Overview">Insight Global is a leading provider of innovative staffing solutions and talent management services.">About the Role">We are seeking an experienced Enterprise Technology Strategist to join our team in Fairfax, VA.">Day-to-Day Responsibilities">Work closely with clients and agile product teams to understand technical and business...

  • Enterprise Business Development Strategist

    2 weeks ago

    Washington, Washington, D.C., United States ExecOnline, Inc. Full time

    We're seeking a seasoned Enterprise Business Development Strategist to partner with the world's top business schools in delivering career-enhancing programs for leaders and driving meaningful impact for enterprises.Key Responsibilities:Generate interest in our product offering with C-level executives, resulting in live and phone-based meetings for our sales...

  • Enterprise Sales Strategist

    3 weeks ago

    Washington, DC , USA, United States CoreView Full time

    About CoreViewAs a Microsoft Gold Partner, CoreView is the global leader in effortless M365 security, governance, and administration. Our end-to-end solution spans the entire M365 ecosystem, from tenant-level configurations to critical workloads. Created by M365 experts for M365 experts, CoreView simplifies, unifies, and enhances the M365 admin experience,...

  • Transformation Strategist

    3 weeks ago

    Washington, Washington, D.C., United States SAP Full time

    Company OverviewSAP is a global leader in enterprise software and software-related services.Job DescriptionWe are seeking a Transformation Strategist to join our team. The successful candidate will be responsible for supporting our customer's transformation strategy through the management of cloud, on-premise or hybrid implementation initiatives.Salary...

  • Cybersecurity Strategist for Large Enterprise

    2 weeks ago

    Washington, Washington, D.C., United States Pennant Solutions Group Full time

    We are seeking a highly skilled Cybersecurity Strategist to join our team at Pennant Solutions Group in Washington, DC. The estimated salary for this role is $120,000 - $180,000 per year.About the RoleThis Senior SOC Engineer position requires a minimum of 8 years' experience in Information Technology or Intelligence Operations support. You should have...

  • Network Architectural Strategist for Enterprise-Wide Network Solutions

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewAHU Technologies Inc is seeking an experienced Network Architectural Strategist to lead the design and implementation of our enterprise-wide network solutions. This is a challenging role that requires strong technical expertise, excellent communication skills, and a strategic mindset.Job DescriptionWe are looking for a seasoned professional with...

  • Enterprise Customer Success Manager

    1 month ago

    Washington, United States Menlo Ventures Full time

    As a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from...

  • Customer Growth Strategist

    2 weeks ago

    Washington, United States Content Square Full time

    Cultivate Long-Term PartnershipsAt ContentSquare, we are committed to helping businesses achieve their digital CX strategy and optimization roadmap. As a Customer Growth Strategist, you will play a critical role in collaborating with executive stakeholders to advance customer maturity and adoption, ensuring alignment on goals and value realization. Your...

  • Executive Sales Strategist, Government and Enterprise Markets

    2 weeks ago

    Washington, United States Supermicro Full time

    About the RoleSupermicro is seeking a seasoned Executive Sales Strategist to drive our go-to-market strategy for Government and Enterprise markets. This role requires a deep understanding of server sales environments and the ability to develop and execute effective strategies to win and maintain customer accounts.Key ResponsibilitiesDevelop and execute...

  • Senior Identity and Access Management Portfolio Strategist

    2 weeks ago

    Washington, United States Bank of America Full time

    Job Title: Senior Identity and Access Management Portfolio StrategistWe are seeking an experienced Senior Identity and Access Management Portfolio Strategist to join our team at Bank of America. This is a critical role in the design and implementation of our Enterprise IAM platform serving 200,000+ employees.As a key member of the Cyber Security Product...

  • IT Strategist

    1 day ago

    Washington, United States SimIS Full time

    Estimated salary: $120,000 - $180,000 per year. As an IT Strategist at SimIS Inc., you will play a crucial role in ensuring the integration of IT programs and services across various domains. The ideal candidate must possess strong analytical skills, excellent communication abilities, and experience in developing solutions to integration/interoperability...

  • Enterprise Mobility Inc Customer Service Representative Sr

    2 weeks ago

    Washington, United States Enterprise Mobility Inc Full time

    OverviewEnterprise Mobility Inc operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are a top-rated company to work for and the largest privately owned automotive rental and leasing company in North America. We are seeking a highly skilled Full Time Customer Assistance Representative Sr (CAR Sr) to provide exceptional...