Customer Operations Representative

2 weeks ago

Chicago, United States Tempus Full time
Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Customer Operations Representative who will be responsible for resolving order related issues, obtain business critical information from care teams, and provide ongoing service/support to ensure customer experience with Tempus is seamless as business and offerings evolve. Customer Operations Representatives are responsible for delivering an exceptional customer experience, building deep relationships with customers, and driving customer retention and re-order rate.

What you'll do
  • Serve as a critical touchpoint between Tempus & our provider, care team, and pathology customers while demonstrating a positive and professional image through phone and email communications
  • Successfully manage a high volume of client-facing interactions and establish strong, sustainable rapport with laboratory employees, sales representatives, and internal stakeholders.
  • Conduct strategic outreach with high frequency to ensure customers are educated on Tempus, understand Tempus products, services and processes; and have the supplies and information needed to successfully order tests, interpret results and leverage Tempus services to support best in class patient care
  • Follow-up with customers to obtain information related to patient progress and outcomes to help build insights along the continuum of care
  • Work with customers to triage order issues, both on a one-off basis and if Tempus notices any repeated trends
  • Document all communication and maintain a database of client information in SFDC
  • Use proactive problem solving skills to create and offer solutions to customers of varied complexity
  • Follow all team SOP's and document and/or escalate any deviations
  • Work across the Customer Success team and cross-functionally to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
Required Knowledge and Skills
  • 4 year college degree preferred.
  • Exceptional customer service skills and strong interpersonal skills.
  • Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
  • Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
  • Proven ability to learn new skills quickly and adapt to new processes smoothly.
  • General office equipment and software knowledge and computer proficiency.


#LI-SH1
#LI-Remote

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Customer Engagement Manager

    2 weeks ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Operations Representative

    3 days ago

    Chicago, United States Redwood Logistics Full time

    Customer Operations Representative Reports To: Manager of Customer Operations Location: Chicago, IL Environment: Onsite Status: Salaried; Non-Exempt Work Schedule: This position is full time and onsite Monday through Friday from 8:00 AM to 5:00 PM wi Operations, Representative, Operation, Customer Service, Retail, Customer

  • Customer Operations Representative

    3 days ago

    Chicago, United States Redwood Logistics Full time

    Job DescriptionJob DescriptionCustomer Operations RepresentativeReports To: Manager of Customer OperationsLocation: Chicago, ILEnvironment: OnsiteStatus: Salaried; Non-ExemptWork Schedule:This position is full time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Who We Are:Recognized...

  • Customer Operations Representative

    3 days ago

    Chicago, United States Redwood Logistics Full time

    Customer Operations RepresentativeReports To: Manager of Customer OperationsLocation: Chicago, ILEnvironment: OnsiteStatus: Salaried; Non-ExemptWork Schedule:This position is full time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Who We Are:Recognized by Gartner in their Modern...

  • Operations Customer Service Representative

    3 days ago

    Chicago, United States Navia, Inc. Full time

    Operations Customer Service Representative - Imports + Organizational Background & Overview Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party...

  • Operations Customer Service Representative Imports

    7 days ago

    Chicago, United States Navia, Inc. Full time

    Operations Customer Service Representative Imports + Organizational Background & Overview Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party...

  • Operations Customer Service Representative

    4 days ago

    Chicago, Illinois, United States Navia, Inc. Full time

    About Navia, Inc.Navia, Inc. is a leading provider of end-to-end supply chain solutions, delivering empowered outcomes across all aspects of the supply chain. Our company is built on a foundation of driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships.Job SummaryWe are seeking a highly skilled...

  • Operations Customer Service Representative – Imports

    1 week ago

    Chicago, United States Navia Full time

    Operations Customer Service Representative – Imports+ Organizational Background & OverviewNavia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States SP+ Full time

    About the RoleAt SP+, we're driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative - Parking Operations, you'll play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesAssist customers with parking services and facilitate the efficient flow of traffic...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States Lineage Logistics Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lineage Logistics. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Chief of Staff

    2 days ago

    Chicago, Illinois, United States The Office of State Representative Sonya Harper Full time

    Job SummaryThe Office of State Representative Sonya M. Harper is seeking a highly skilled and experienced Chief of Staff to manage the daily operations of the district office. This is a full-time position based in the district office.Key ResponsibilitiesManage the daily operations of the Representative's district office, including supervising staff and...

  • Customer Service Representative

    5 hours ago

    Chicago, Illinois, United States Lineage Logistics Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lineage Logistics. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Operations Leader

    4 days ago

    Chicago, Illinois, United States Rewards Network Full time

    About UsRewards Network is a leading provider of innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers that leverage advanced technology and powerful data analytics.Our CultureWe take pride in partnering with the world's most powerful loyalty...

  • Customer Service Representative

    3 days ago

    Chicago, Illinois, United States Forman Mills Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Forman Mills. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 months ago

    Chicago, United States speedqueenlaundry.com Full time

    **Customer Service Representative** Chicago, IL **Purpose:** Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store. **Position Responsibilities:** ***Primary:*** *...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States AEG Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and memorable experience at the Fifth Third Arena.Key ResponsibilitiesFacility Operations: Assist with daily...

  • Customer Experience Representative

    5 days ago

    Chicago, Illinois, United States Flowers For Dreams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to and resolve customer inquiries in a...

  • Director of Customer Operations

    3 weeks ago

    Chicago, United States Rewards Network Full time

    About Rewards Network Celebrating our 40th year, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States Whole Foods Market Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Whole Foods Market. As a key member of our Front-End team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key Responsibilities:Assist...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...