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Customer Experience Representative

2 months ago

Chicago, Illinois, United States Flowers For Dreams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to and resolve customer inquiries in a timely and professional manner.
  • Merchandise Management: Manage and maintain our merchandise inventory, including ordering and stocking.
  • Operations Support: Assist the daily operations team with dispatch support and delivery success.
  • Floral Design: Willingness to learn introductory floral design and assist with design projects as needed.
Requirements
  • 2+ years of experience in customer service or retail.
  • Familiarity with Zendesk or similar customer service software.
  • Strong communication and writing skills, with a positive and professional demeanor.
  • Ability to multitask, adapt to changing circumstances, and maintain a high level of organization.
  • Shared aesthetic preferences and values, with a passion for the Flowers for Dreams mission.
  • Demonstrates a sense of urgency and proactive approach, with a focus on results.
  • Collaborates and communicates effectively with all levels of the organization.
  • Able to stand, walk, reach, climb, kneel, and crouch.
Benefits
  • Health insurance.
  • Dental and vision insurance.
  • Life insurance.
  • PTO, paid holidays, and wellness days.
  • 401K with company match.
  • Family leave.
  • Student loan repayment.
  • FSA/HSA.
  • Commuter benefits.
  • Floral discount.