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Front Desk Supervisor

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Salem, United States Explor Crater Lake, LLC Full time

Crater Lakeinspires awe. The lake was formed over7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range. If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for youWe offer our associates competitive pay and benefits. Along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC Summary: The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk at the lodge at Crater Lake National Park. They are responsible for ensuring that guests receive excellent customer service and that all front desk staff are properly trained and performing their duties effectively. Responsibilities Work directly with the AGM of Lodging to ensure that all positions are filled and ensure the team is trained. Ensure that all guests receive excellent customer service as well as handling all guest complaints and resolve issues in a timely manner Manage room reservations and ensure that all bookings are accurate Assist with check-in and check-out procedures as needed Maintain accurate records and reports Requirements: High school diploma or equivalent Minimum of 3-4 years of prior experience in a supervisory role Excellent customer service skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Proficient in Microsoft Office and other computer programs Ability to work flexible hours, including weekends and holidays All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr