Front Office Representative

3 weeks ago

Sunnyvale, United States Choice Hotels Full time

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com . The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. The Radisson Hotel Sunnyvale - Silicon Valley is seeking an energetic and detail-oriented full-time front office representative who is looking to be a part of our fun and dynamic work environment. The role of Front Office Representative requires an individual with the ability to provide superior guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction. Responsibilities Receives and processes incoming guests Ensures a delightful, seamless arrival and departure for our guests. Greets guests and processes hotel registration and other transactions Keeps current on hotel accommodations, services, and local attractions Handles all guest compliments, comments, observations, and challenges in a timely manner to effectively achieve full guest satisfaction Records resolutions to guest complaints on the “Make it Right” log Works with other departments as appropriate to arrange for services requested by the guest Stays current with developments in the hotel by reviewing and updating the communication log Prepares end of shift summaries and communications for management and other shifts Encourages day-to-day upselling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services, and loyalty program Makes reservations in accordance with hotel’s yield management practices Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards May be responsible for answering and fielding all calls to the hotel, both internal and external Identifies and records special billing instructions and notifies Accounting Obtains appropriate approvals and signatures for guest transactions Follows hotel policy on cash banks Maintains confidentiality of guest information Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests Requirements/Skills Strong customer service experience required Previous hotel experience preferred Ability to maintain a positive and professional attitude when handling all situations Solid computer skills Ability to push/pull up to 30lbs Ability to work a flexible schedule, including mornings, afternoons, nights, and weekends Excellent communication skills Must possess a strong team spirit Opera experience preferred Physical Demands Ability to stand, stoop, or bend for the entire shift Ability to lift up to 20 pounds Benefits Compensation $21.00/hr Excellent benefits package including health, dental, vision, long-term disability, pet insurance, 401K Vacation pays, personal holiday pay 8 Paid Holidays Hotel discounts Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive Daily meals provided The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. #J-18808-Ljbffr

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