Current jobs related to Bilingual Call Center Representative - Grand Rapids - Xtend Inc

  • Bilingual Call Center Representative

    2 months ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension...

  • EBS-Call Center Representative

    2 days ago

    Grand Rapids, United States TEKsystems Full time

    Description: Must be a Michigan resident to qualify for this role. Bi-lingual candidates needed! Arabic. $17.50/hr, English - $16.97 Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps. Hours: Monday - Friday. Must be available from 8am-7pm. The managers will assign the persons...

  • Call Center Specialist

    3 weeks ago

    Grand Rapids, United States Davenport University Full time

    SUMMARY: As a member of the Call Center team, a Call Center Specialist is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university...

  • Bilingual Call Center Agent

    2 months ago

    Grand Rapids, United States Xtend Full time

    POSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners,...

  • Call Center Customer Service Representative

    1 month ago

    Grand Prairie, United States LKQ Full time

    Job DescriptionJob DescriptionBE LOYAL! BE REWARDED!ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO $1,200! ASK YOUR MANAGER FOR DETAILS…As a part of our continued growth we are looking for a dedicated and passionate Call Center Customer Service...

  • Customer Service Representative

    24 hours ago

    Grand Rapids, Michigan, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our EBS Call Center team at TEKsystems. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering inbound calls, and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Call Center Admissions Specialist

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    TITLE OF POSITION:Call Center Admissions Specialist PAY CLASSIFICATION:H2101-Non-Exempt Administrative II STATUS:Part-time, Non-exempt DEPARTMENT:Admissions - Call Center LOCATION:Grand Rapids - W.A. Lettinga Campus REPORTS TO:Manager - Call Center SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the...

  • Call Center Admissions Spec

    3 months ago

    Grand Rapids, United States Davenport University Full time

    SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, and making appointment confirmation calls. Additionally this role will make outbound sales calls to prospective students, answer...

  • Bilingual Contact Center Specialist

    1 month ago

    Grand Rapids, United States CU*Answers Full time

    Description POSITION SUMMARY The Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. The person in this position will...

  • Bilingual Contact Center Specialist

    3 months ago

    Grand Rapids, United States CU*Answers Full time

    Job DescriptionJob DescriptionDescription:POSITION SUMMARYThe Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings.The...

  • (Student) Call Center Assistant

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your...

  • Call Center Agent

    3 months ago

    Grand Rapids, United States CU* Answers Full time $14 - $15

    Call Center Agent - Second ShiftPOSITION SUMMARY:The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled...

  • Customer Loyalty Center

    2 months ago

    Grand Rapids, United States Applied Innovation Full time

    Job DescriptionJob DescriptionApplied Innovation is looking to hire a dependable, detailed oriented person to fill a full-time opportunity in our Customer Loyalty Center from Monday to Friday from 8 am to 5 pm located in our Grand Rapids, MI office at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.The candidate must be 18 or older, possess excellent...

  • Seasonal - Call Center Representative

    2 weeks ago

    Grand Junction, United States Enstrom Full time

    Are you positive, motivated, and prepared to learn? Do you excel in assisting customers? We have seasonal job opportunities within our call center in Grand Junction, Colorado. Come join us for the holiday season! What will you be doing? Join us and be proud to be the voice of our customers. Our Call Center Reps love helping customers! The objective of this...

  • Seasonal - Call Center Representative

    2 weeks ago

    Grand Junction, United States Enstrom Full time

    Are you positive, motivated, and prepared to learn? Do you excel in assisting customers? We have seasonal job opportunities within our call center in Grand Junction, Colorado. Come join us for the holiday season! What will you be doing? Join us and be proud to be the voice of our customers. Our Call Center Reps love helping customers! The objective of this...

  • Bilingual Customer Service Representative

    2 months ago

    Grand Junction, United States LoanMax Title Loans Full time

    LoanMax- Bilingual Customer Service Representative Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 2882 North Ave, Grand Junction, CO 81501** Incentives: Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm,...

  • Call Center Admissions Specialist

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    Generate new student enrollment applications by providing information on University degree programs. Market the University to qualified prospective students, secure the admissions application and set follow-up appointment with appropriate University Admissions, Call Center, Specialist, Education, University

  • Revenue Cycle Fin Rep

    3 months ago

    Cedar Rapids, United States Longwood University Full time

    . This may cause Handshake to work improperly. **Description** Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Seeking bilingual Spanish/English Call Center Representatives. Responsible for performing a variety of complex...

  • Call Center Supervisor

    1 week ago

    Grand Island, Nebraska, United States Boss Truck Shops, Inc Full time

    Job SummaryThe Call Center Supervisor - ERS is a key member of our team at Boss Truck Shops, Inc, responsible for overseeing the daily operations of our customer service department. This role requires a strong leader who can motivate and direct a team of customer service representatives to deliver exceptional service to our customers.Key...

  • Call Center Team Lead

    3 days ago

    Grand Island, Nebraska, United States Boss Truck Shops, Inc. Full time

    Job SummaryBoss Truck Shops, Inc. is seeking a highly skilled Call Center Supervisor to lead our team of customer service representatives. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our call center, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesTeam...

Bilingual Call Center Representative

1 month ago

Grand Rapids, United States Xtend Inc Full time

POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an extension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit union partners. ESSENTIAL JOB FUNCTIONS Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed. Consistently verify each caller’s identity according to the ROE for security purposes; develop efficient navigation skills through credit union websites & the ROE. Educate credit union members on various items pertaining to their account(s), card(s), functionality and resolving issues. Become comfortable with inbound member service, outbound member service, & completing call backs when necessary. Develop knowledge of standard credit union operation & credit union terms. Develop knowledge of CU*BASE Loan Application Processing. Develop knowledge to provide daily Web Chat support for credit union and third-party accounts. Develop knowledge to provide daily support to electronic Bill Pay Systems as needed. Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately. Specialize in CU*BASE and It’sMe247 applications, including mobile app, online forms, and other tools outside of the Phone Operator tool. JOB QUALIFICATIONS Must have a high school diploma or equivalent or actively working towards either. Ability to use discretion when dealing with sensitive or confidential data is required. Attention-to-detail and accuracy while consistently meeting deadlines. Ability to maintain a positive and professional attitude. Strong written and verbal communication skills. A minimum of 1 year of customer service experience is preferred. Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT & PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer. #J-18808-Ljbffr