(Student) Call Center Assistant

4 weeks ago

Grand Rapids, United States Davenport University Full time

At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here

(Student) Call Center Assistant

WORK LOCATION:Grand Rapids - Lettinga Campus

DEPARTMENT:Admissions-Call Center

POSITION PAY RANGE: $12.00 - 12.50, Hourly

TARGET HIRING RANGE:Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding.

SUMMARY:

Call Center Assistant

The Call Center team is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering all inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university web site.

RESPONSIBILITIES:

  1. Provide GREAT customer service, anticipating and exceeding the needs of our customers.
  2. Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
  3. Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding.
  4. Maintain, process, and manipulate data on a personal computer/mainframe using word processing, data base, and spreadsheet software.
  5. Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
  6. Operate multi-line phone switchboard and contact center application.
  7. Tabulate and report calls; make and report appointment confirmation calls.
  8. Perform work of a confidential nature.
  9. Exhibit professional demeanor at all times while representing the University.
  10. Demonstrate and promote the University Cultural Values.
  11. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
  12. Perform other duties as assigned.


QUALIFICATIONS:
  • Must be able to work an irregular schedule, evenings or Saturdays as needed, additional hours during peak times or as required.
  • Demonstrated ability to check and respond to e-mail and be accountable for information received.
  • Demonstrated ability to type (35wpm) in complete sentences.
  • Demonstrated positive organizational and technical skills.
  • Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
  • Be comfortable speaking with potential donors over the phone in a friendly and professional manor. Knowledgeable and up to date on what is happening on campus. Basic computer and phone skills required.
  • High School Diploma or GED equivalent.
  • Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress.
  • Previous call center or multi-line switchboard experience preferred but not required.
  • Demonstrated ability to work accurately and effectively with computerized data systems (PC and mainframe).
  • Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.
  • Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
  • Business office environment.Prolonged sitting and standing.Use of personal computer and telephone (eye and hand strain).
  • Some travel between locations required (own transportation).No regular lifting requirements, occasional lifting up to 25 pounds.

SEIND19

  • Call Center Admissions Specialist

    3 weeks ago

    Grand Rapids, United States Davenport University Full time

    TITLE OF POSITION:Call Center Admissions Specialist PAY CLASSIFICATION:H2101-Non-Exempt Administrative II STATUS:Part-time, Non-exempt DEPARTMENT:Admissions - Call Center LOCATION:Grand Rapids - W.A. Lettinga Campus REPORTS TO:Manager - Call Center SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the...

  • Call Center Admissions Spec

    2 months ago

    Grand Rapids, United States Davenport University Full time

    SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, and making appointment confirmation calls. Additionally this role will make outbound sales calls to prospective students, answer...

  • Call Center Specialist

    3 weeks ago

    Grand Rapids, United States Davenport University Full time

    SUMMARY: As a member of the Call Center team, a Call Center Specialist is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university...

  • Call Center Admissions Specialist

    3 weeks ago

    Grand Rapids, United States Davenport University Full time

    Generate new student enrollment applications by providing information on University degree programs. Market the University to qualified prospective students, secure the admissions application and set follow-up appointment with appropriate University Admissions, Call Center, Specialist, Education, University

  • (Student) Data Reporting Assistant

    2 months ago

    Grand Rapids, United States Davenport University Full time

    At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your...

  • Customer Loyalty Center

    2 months ago

    Grand Rapids, United States Applied Innovation Full time

    Job DescriptionJob DescriptionApplied Innovation is looking to hire a dependable, detailed oriented person to fill a full-time opportunity in our Customer Loyalty Center from Monday to Friday from 8 am to 5 pm located in our Grand Rapids, MI office at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.The candidate must be 18 or older, possess excellent...

  • Physician Assistant Student Rotations

    3 months ago

    Grand Rapids, United States Pine Rest - Grand Rapids Full time

    Summary: Students accepted fora rotation at Pine Rest will be required to complete PHASE II of the VisitingPhysician Assistant Rotation Application process. PHASE II will require anonrefundable $400 application fee (fee waived for GVSU students), verificationthat you are student in good standing, are covered by home school liabilityinsurance, have personal...

  • Student) Team Assistant

    2 months ago

    Grand Rapids, United States Davenport University Full time

    SUMMARY: This position acts as a general assistant to the department, performing clerical office functions related to daily operations and will be responsible for duties related to game management. The Athletic Assistant will serve as the student team manager and will work closely with the assigned team providing an array of team related services. The...

  • Bilingual Call Center Representative

    1 month ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request...

  • Call Center Agent

    3 months ago

    Grand Rapids, United States CU* Answers Full time $14 - $15

    Call Center Agent - Second ShiftPOSITION SUMMARY:The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled...

  • Bilingual Call Center Representative

    3 months ago

    Grand Rapids, United States Xtend Inc Full time

    Job Type Full-time Description POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed...

  • (Student) Dining Services Assistant

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your...

  • (Student) Dining Services Assistant

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your...

  • Student Support Coordinator

    5 days ago

    Grand Rapids, Michigan, United States Integrity Educational Services Full time

    Job OverviewSalary: $40,000 - $50,000Integrity Educational Services is in search of a Student Support Coordinator to contribute to the mission of fostering educational success for all students.As a part of Integrity Educational Services (IES), you will be joining a dedicated team committed to the educational advancement of students. Our organization is...

  • KCAD IT Tech Assistant

    1 week ago

    Grand Rapids, United States Ferris State University Full time

    KCAD IT Tech Assistant (Student Position) Job no: 496319 Work type: Student Employment - General Location: Grand Rapids, MI 49503 Categories: Student Employment - General Position Title: KCAD IT Tech Assistant (Student Position) Location: Grand Rapids, MI Department: 92 - Kendall College of Art and Design Advertised Salary: $11.15 Summary of Position: Do you...

  • KCAD IT Tech Assistant

    2 weeks ago

    Grand Rapids, United States Ferris State University Full time

    KCAD IT Tech Assistant (Student Position) Job no: 496319 Work type: Student Employment - General Location: Grand Rapids, MI 49503 Categories: Student Employment - General Position Title: KCAD IT Tech Assistant (Student Position) Location: Grand Rapids, MI Department: 92 - Kendall College of Art and Design Advertised Salary: $11.15 Summary of Position: Do you...

  • KCAD Library Assistant

    3 weeks ago

    Grand Rapids, United States Ferris State University Full time

    KCAD Library Assistant (Student Position) Job no: 496515 Work type: Student Employment - General Location: Grand Rapids, MI 49503 Categories: Student Employment - General Position Title: KCAD Library Assistant (Student Position) Location: Grand Rapids, MI Department: 92 - Kendall College of Art and Design Advertised Salary: $10.33- $12.00 Summary of...

  • Student Assistant

    6 days ago

    Grand Rapids, Michigan, United States Grand Rapids Public School District Full time

    Job Title: Student Assistant - Culinary ServicesCompany: Grand Rapids Public SchoolsLocation: Grand Rapids, MICompensation: Minimum WageWork Schedule: Determined annually by the academic calendarPOSITION SUMMARY:The Student Assistant in the Culinary Services department will support various tasks related to food preparation, serving, and cleaning under the...

  • Call Center Coordinator

    19 hours ago

    Coon Rapids, Minnesota, United States TEKsystems Full time

    Job Summary:We are seeking a highly skilled Call Center Scheduler to join our team at TEKsystems. As a Call Center Scheduler, you will be responsible for promptly answering phone calls from patients and referral sources, scheduling and educating patients on behavioral health services, and processing internal and external referrals.Key...

  • Bilingual Call Center Agent

    2 months ago

    Grand Rapids, United States Xtend Full time

    POSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners,...